Salesforce Deploys Retail Consultants

E-commerce

Salesforce Deploys Retail Consultants

A new service features consulting from top retail practitioners of the company's marketing cloud.

Adobe Buys Big Into Retail

E-commerce

Adobe Buys Big Into Retail

It introduces several innovations to its marketing cloud at NRF designed to help merge physical and digital retailing efforts.

B2B: Glass Is Half Empty on Digital Commerce

E-commerce

B2B: Glass Is Half Empty on Digital Commerce

Digital commerce revenues in the B2B market are still surprisingly small, a new report says.

ACMA Makes Urgent Appeal for Help Fighting Alabama Tax

E-commerce

ACMA Makes Urgent Appeal for Help Fighting Alabama Tax

On Friday the state will order remote sellers to collect and remit sales tax. Catalogers want to mount a legal challenge.

Online's Popularity Fuels Shipping Delays

E-commerce

Online's Popularity Fuels Shipping Delays

It's too late to hope for delivery by Thursday. Could a change in shipping zone rate structures solve the problem?

Walmart Will Debut its Own Mobile Payment System

E-commerce

Walmart Will Debut its Own Mobile Payment System

Walmart Pay marks the retailer's exit from the Merchant Customer Exchange consortium that includes Target, Best Buy, and CVS.

10 Facts That Holiday Marketers Need to Know to Succeed

E-commerce

10 Facts That Holiday Marketers Need to Know to Succeed

Digital prowess during the year's biggest shopping season is an absolute must.

Senators Speak Out Against Marketplace Fairness Act

E-commerce

Senators Speak Out Against Marketplace Fairness Act

Forcing Internet sellers to collect local taxes is "misguided and destructive," say Marco Rubio and three others in a letter to leadership.

How to Get Holiday Shoppers to Come Back in the New Year

E-commerce

How to Get Holiday Shoppers to Come Back in the New Year

Customers acquired in Q4 provide 40% less lifetime value than online shoppers who come in the rest of the year.

CyberMonday Beats Black Friday Again

E-commerce

CyberMonday Beats Black Friday Again

The last of five days of deals produced higher conversion rates and more desktop activity.

Phones Drive Weekend Activity, But Not Dollars

E-commerce

Phones Drive Weekend Activity, But Not Dollars

During a lucrative weekend online, smartphones tally the most transactions. PCs sell more, however, with $141 average.

How to Cash In on Social Media

E-commerce

How to Cash In on Social Media

Several leading players in social commerce share how to galvanize a social media audience and convert members into paying customers.

How to Boost Holiday Revenue

E-commerce

How to Boost Holiday Revenue

Holiday sales are projected to reach upwards of $885.70 billion in November and December alone.

Black Friday Buzz

E-commerce

Black Friday Buzz

The 2015 holiday shopping frenzy hasn't yet begun, but stats on what to expect—and what's happened so far—are abundant.

Merkle Chips Away at China's Firewall With Baidu Deal

E-commerce

Merkle Chips Away at China's Firewall With Baidu Deal

The performance marketing agency becomes the first U.S.-based reseller on China's biggest search engine.

Jet.com Scores $500 Million in New Funding

E-commerce

Jet.com Scores $500 Million in New Funding

The most highly capitalized Web startup in memory just became more so as it steers a re-engineered business plan into the holidays.

The Majority of Holiday Shoppers Will Share PII With Retailers

E-commerce

The Majority of Holiday Shoppers Will Share PII With Retailers

They're willing to part with data for deals, even though their budgets are higher this year, according to Accenture.

Chat Gets Some Brains and Some Manners

E-commerce

Chat Gets Some Brains and Some Manners

Moxie's new chat system for e-commerce operators relies on behavioral cues to be less intrusive and more supportive.

Walmart Joins the Drone Generation

E-commerce

Walmart Joins the Drone Generation

It applies for a flight exemption from the FAA, intending to use drones to monitor its distribution network as well as to deliver packages.

First Transactions Can Predict Future Buying Behaviors

E-commerce

First Transactions Can Predict Future Buying Behaviors

A new study shows that the number of items a consumer purchases in his first visit to an e-tailer is telling of his future buying behavior.

Why Jet.com Was Rerouted

E-commerce

Why Jet.com Was Rerouted

The Amazon competitor most likely scuttled its subscription-based plan when it discovered small commissions and higher volume worked better.

Study: Almost Half of Consumers Search Products on Amazon First

E-commerce

Study: Almost Half of Consumers Search Products on Amazon First

A study finds that 44% of consumers bypass all other sites and head directly for Amazon when searching for products.

Will Boehner's Departure Stall Remote Sales Tax Bills?

E-commerce

Will Boehner's Departure Stall Remote Sales Tax Bills?

Committee chairs like Goodlatte are likely to have greater influence on legislation under a McCarthy regime.

Jet.com Attains High Altitude

E-commerce

Jet.com Attains High Altitude

It's building a clientele without cannibalizing other sellers, and it's achieved a 23% repeat buyer rate in its inaugural month.

Mobile Will Ring Up a Quarter of All E-Com Sales by 2016

E-commerce

Mobile Will Ring Up a Quarter of All E-Com Sales by 2016

Internet transactions to play a larger role in the best holiday season in five years, a new study predicts.

Target's Digital Sales Rise 30 Percent

E-commerce

Target's Digital Sales Rise 30 Percent

Web transactions accounted for one-fourth of comp sales increases, helped in part by an improved free shipping strategy.

5 Ways to Fuse Online and In-Store Experiences

E-commerce

5 Ways to Fuse Online and In-Store Experiences

As digital and physical commerce continue to converge, marketers must ensure that omnichannel reigns.

Amazon Rides Prime Day to a Big July

E-commerce

Amazon Rides Prime Day to a Big July

Third-party sellers "same store sales" increased 30% on Amazon, a four-point rise over June. Sales on eBay and other online marketplaces declined.

Alibaba to Buy a Piece of China's Top Electronics Chain

E-commerce

Alibaba to Buy a Piece of China's Top Electronics Chain

Its 20% stake in Suning will give it access to 1,700 same-day delivery stations.

Will Jet.com Fly?

E-commerce

Will Jet.com Fly?

E-commerce players with intimate knowledge of Amazon think Marc Lore may have the time, money, and business model to keep the new marketplace aloft.

Prime Day Really WAS Pre-Black Friday

E-commerce

Prime Day Really WAS Pre-Black Friday

Nearly a third of women in an online shopping community said they used Amazon's one-day sale to begin their Christmas shopping.

Prime Day Volume Nears Black Friday's for Third-Party Sellers

E-commerce

Prime Day Volume Nears Black Friday's for Third-Party Sellers

Online sales were 97% of what they did on the first big Christmas shopping day, and 60% of Cyber Monday's.

Amazon Makes a Statement with Prime Day

E-commerce

Amazon Makes a Statement with Prime Day

Not all social mentions were kind to Amazon, but mentions were up 50% and sales increased 80%. Most of all, Jeff Bezos and company got the jump on the competition.

Two (or More) Can Play at Prime Day

E-commerce

Two (or More) Can Play at Prime Day

Walmart joins the party and thousands of retailers look to bask in the glow of Amazon's big event.

Social Buying Will Boost E-Com Sales to $1.7 Billion

E-commerce

Social Buying Will Boost E-Com Sales to $1.7 Billion

Buy buttons blooming on Instagram and Pinterest will have an immediate impact on purchase volume, says a British researcher.

Prime Day Won't Be Black Friday

E-commerce

Prime Day Won't Be Black Friday

But it may turn out to be a seminal event in e-commerce promotion and loyalty club recruitment.

Millennials Are Devious When It Comes to E-Commerce

E-commerce

Millennials Are Devious When It Comes to E-Commerce

More than a quarter of millennials have faked their birthdays when signing up for a newsletter to get a discount.

Chaffetz's Remote Tax Bill Anything But Simple

E-commerce

Chaffetz's Remote Tax Bill Anything But Simple

The remote sales tax bill introduced this week by Rep. Jason Chaffetz would handicap Web retailers and catalogers, says an industry coalition.

The Biggest Marketing Opportunities in 2015

E-commerce

The Biggest Marketing Opportunities in 2015

More data, more tools, and more opportunity for marketers in retail. Here's a quick breakdown of eTail's latest report on digital marketing trends.

Nine Out of 10 Retailers are Pleased With Their E-Commerce Software

E-commerce

Nine Out of 10 Retailers are Pleased With Their E-Commerce Software

Willingness to pay for it could be the reason. Price is number four on their list of considerations, says a study.

A Home-Grown Approach to Creating an Abandonment-Free Website

E-commerce

A Home-Grown Approach to Creating an Abandonment-Free Website

Real Food retailer Cultures for Health uses targeted email to reclaim revenue from abandoned online shopping carts and site visits.

Overstock Overstuffs Inboxes on Memorial Day Weekend

E-commerce

Overstock Overstuffs Inboxes on Memorial Day Weekend

The deep-discount dot.com emails twice as many campaigns as any other brand and achieves a 41% open rate.

Men Now Biggest Online Shoppers

E-commerce

Men Now Biggest Online Shoppers

Nearly a third of American men say they shop online at least once a week. Only 18% of women make the same claim.

Reviews Shape Customer Views

E-commerce

Reviews Shape Customer Views

85% of consumers polled find online reviews important while making a purchase

Target Lowers Free Shipping Threshold to Orders of $25

E-commerce

Target Lowers Free Shipping Threshold to Orders of $25

The move puts pressure on Walmart, Amazon, and Best Buy, all of which now have higher minimums.

$73 Billion Spent Online Over the Holidays

E-commerce

$73 Billion Spent Online Over the Holidays

That's up 12%, according to Adobe, and represents nearly one third of annual Internet retail sales.

Holidays 2014: It's a Wrap!

E-commerce

Holidays 2014: It's a Wrap!

Mobile engagement surged to new heights, but the desktop PC is still the king of online purchases, according to IBM.

Amazon Didn't Toy With Prices This Christmas

E-commerce

Amazon Didn't Toy With Prices This Christmas

Both Walmart and Toys R Us dropped prices after Black Friday and raised them after Super Saturday. But Amazon held steady throughout.

Christmas Day Online Sales Up 8 Percent Over Last Year

E-commerce

Christmas Day Online Sales Up 8 Percent Over Last Year

Mobile transactions rose 20% and were four times more likely to be made on iOS devices versus Android.

Champ Sports and Game Stop Are Retail's Leading Socialites

E-commerce

Champ Sports and Game Stop Are Retail's Leading Socialites

Tiffany, Hot Topic, and Macy's follow close behind for social marketing skills. Needing more polish are 7-Eleven, Guess, AutoZone, and Coach.

Amazon Debuts One-Hour Delivery in New York

E-commerce

Amazon Debuts One-Hour Delivery in New York

Prime Now offers Prime members in Manhattan free two-hour delivery or one-hour service for $7.99.

Third-Party Retail Sites Dominate E-Commerce Growth

E-commerce

Third-Party Retail Sites Dominate E-Commerce Growth

Amazon led online retail's holiday surge, along with other third-party marketplaces like Google Shopping and Newegg.

The Mobilization of Cyber Monday

E-commerce

The Mobilization of Cyber Monday

Average order sizes fell 3.5% on the biggest day of the year for Web sellers, but legions of consumers willing to buy via mobile sent total sales up nearly 9%.

Cyber Monday Sales Tracking 9 Percent Ahead of Last Year

E-commerce

Cyber Monday Sales Tracking 9 Percent Ahead of Last Year

Shoppers are using deals and digital methods to buy more items, according to IBM's Digital Benchmark, and they're largely relying on desktops to do it.

Thanksgiving Weekend Is More and More an Online Event

E-commerce

Thanksgiving Weekend Is More and More an Online Event

Shoppers aren't spending more on the Web, but a bigger base of digital shoppers—especially via mobile—posted a 17% increase in online sales over the weekend.

Top 10 Cities for Online Purchases

E-commerce

Top 10 Cities for Online Purchases

New York and LA top the list. Warm weather cities show a proclivity for mobile purchases.

Will Holiday Spending Increase? Studies Differ.

E-commerce

Will Holiday Spending Increase? Studies Differ.

An American Express survey predicts purses will loosen, while a government report says they'll likely stay shut tight.

IBM: Shoppers Will Buy More, Pay Less Online This Thanksgiving

E-commerce

IBM: Shoppers Will Buy More, Pay Less Online This Thanksgiving

Consumers will take greater advantage of digital deals, while retailers will see more click-throughs thanks to improved application of data analytics.

Cruz Slams GOP Colleagues Who'd Pass Internet Tax Act

E-commerce

Cruz Slams GOP Colleagues Who'd Pass Internet Tax Act

The senator from Texas charges they would penalize catalogers and Internet retailers to support big brick-and-mortar retailers.

The Black (Friday) List

E-commerce

The Black (Friday) List

Santa's not the only one making holiday lists for young folks. Accenture is, too, and here's its handicapping of millennial shopping for Thanksgiving and the day after.

Walmart Stores May Match Online Prices

E-commerce

Walmart Stores May Match Online Prices

The move would accompany a focus on Internet sales, which the retailer intends to grow by as much as 40% over the next four years.

Google Expands Delivery Service and Imposes a Fee

E-commerce

Google Expands Delivery Service and Imposes a Fee

It indicates it's serious about the retail business, charging $95 a year for deliveries to Amazon Prime's $99.

Amazon to Open Retail Store in New York

E-commerce

Amazon to Open Retail Store in New York

The e-commerce king will hit the bricks for the holidays, just a stone's throw from Macy's.

Will E-Coms Ignore Mobile This Holiday Season?

E-commerce

Will E-Coms Ignore Mobile This Holiday Season?

Though they lack confidence in their mobile strategies and apps, retailers list mobile commerce ninth on their Christmas to-do lists, an eBay study reports.

Several File Briefs in Support of DMA's Supreme Court Case

E-commerce

Several File Briefs in Support of DMA's Supreme Court Case

U.S. Chamber of Commerce and others side with the Direct Marketing Association in its tax jurisdiction case against Colorado.

DMA Files Brief in Supreme Court Case vs. Colorado

E-commerce

DMA Files Brief in Supreme Court Case vs. Colorado

The nation's highest court will weigh in on whether or not marketers have the right to appeal state tax regulations in federal courts.

Gaming the System for Internet Retailers

E-commerce

Gaming the System for Internet Retailers

Optimove, a retention marketing company focused on the gaming industry, announces a version of its software aimed at e-commerce companies.

Senators Try Back-Door Play to Gain Passage of the Marketplace Fairness Act

E-commerce

Senators Try Back-Door Play to Gain Passage of the Marketplace Fairness Act

Durbin and Enzi attach MFA to Internet Tax Freedom Act; Majority Leader Reid could introduce the combined bill on the Senate floor next week.

IBMer Takes Over at eBay Enterprise

E-commerce

IBMer Takes Over at eBay Enterprise

Craig Hayman directed SaaS solutions for e-commerce during his 15-year career at Big Blue.

Father's Day Mobile Sales Increase 37%

E-commerce

Father's Day Mobile Sales Increase 37%

iOS users lead the charge, spending $30 more per order than Android users. Pinterest tops Facebook for purchase influence.

B2B Companies Should Care About e-Commerce Too

E-commerce

B2B Companies Should Care About e-Commerce Too

New research shows that e-commerce may be just as valuable to B2B as to B2C.

Shopping Cart Abandonment and the Savvy Consumer

E-commerce

Shopping Cart Abandonment and the Savvy Consumer

An abandoned shopping cart doesn't necessarily mean an abandoned sale.

Magento Intros Mobile, Payment Upgrades

E-commerce

Magento Intros Mobile, Payment Upgrades

It promises its e-commerce customers up to 18% increases in sales with the addition of PayPal's Bill Me Later service.

CoreMedia Launches Next Gen Experiential E-com Tool

E-commerce

CoreMedia Launches Next Gen Experiential E-com Tool

A new tool aims to combine personalized content and online shopping into a visually appealing package that focuses on experience over mere transaction.

Testing Helps Topshop Find the Right Fit

E-commerce

Testing Helps Topshop Find the Right Fit

The global fashion retailer relies on multivariate testing to stay on trend with its consumers across channels.

Slow Mobile Websites Equal Instant Death

E-commerce

Slow Mobile Websites Equal Instant Death

Get a load of this—or not, as the case may be. A new study finds that the average load time for the top 100 e-com sites is nearly double what Google recommends.

News Byte: Amazon Ups 'Prime' Rate

E-commerce

News Byte: Amazon Ups 'Prime' Rate

The Internet retailer increases the fee of its popular membership plan by $20 to stimulate revenues.

Seven Rules to Tax By

E-commerce

Seven Rules to Tax By

Rep. Bob Goodlatte (R-VA) sets requirements for a remote sales tax law.

Origin Sourcing Takes a Beating at Congressional Hearing

E-commerce

Origin Sourcing Takes a Beating at Congressional Hearing

Remote sellers' hopes for paying a single tax rate based on their business locations may have been dashed in a House Judiciary Committee hearing.

Facebook Bounces Email

E-commerce

Facebook Bounces Email

The social network's four-year-old competitor to Gmail falls flat on its, well, Facebook.

News Byte: IBM Debuts 'Smarter Commerce' Ecosystem

E-commerce

News Byte: IBM Debuts 'Smarter Commerce' Ecosystem

Working with partners, IBM expects to deliver 150 digital marketing solutions that aim to accelerate campaign deployment and maximize ROI.

eTail Blog Insights: How Warby Parker Went From Online Novelty to Multichannel Sensation

E-commerce

eTail Blog Insights: How Warby Parker Went From Online Novelty to Multichannel Sensation

The eyeglass seller's director of online experience, Tim Riley, talks about the company's explosive growth.

Amazon Might Up Prime Fee by 50%

E-commerce

Amazon Might Up Prime Fee by 50%

The e-commerce giant may be losing up to $2 billion on its Amazon Prime loyalty program.

eTail Blog Insights: Slow Network Speed Equals Bad Brand Perception

E-commerce

eTail Blog Insights: Slow Network Speed Equals Bad Brand Perception

A recent study shows that customers don't like to "wait in line" when online.

News Byte: Online Sellers Had a Mobile Little Christmas

E-commerce

News Byte: Online Sellers Had a Mobile Little Christmas

Shoppers made 46% more purchases on mobile devices than they did in 2012, according to IBM.

News Byte: Localization's the Key to Cross-Border E-Com Success

E-commerce

News Byte: Localization's the Key to Cross-Border E-Com Success

General merchandise site Fuugo consummated more than a third of its sales in Australia and Scandinavia last year.

News Byte: Good Old Toys Are Tops Among Kids

E-commerce

News Byte: Good Old Toys Are Tops Among Kids

Play kitchens merited 68% more searches than Xboxes, says a British study.

News Byte: Sleigh Bells Ring for E-Commerce Companies

E-commerce

News Byte: Sleigh Bells Ring for E-Commerce Companies

Websites' bells are ringing because in-store registers aren't; half of shoppers plan to wrap up holiday shopping online.

News Byte: Half of Consumers Doubt Authenticity of Reviews

E-commerce

News Byte: Half of Consumers Doubt Authenticity of Reviews

Even more believe that companies delete negative critiques of their products and services online.

News Byte: Mobile Multiplies Cyber Monday Money

E-commerce

News Byte: Mobile Multiplies Cyber Monday Money

IBM reports that Cyber Monday sales are up 20% over 2012; Adobe says mobile purchases soared by 80%.

News Byte: Big Biz on Small Business Saturday

E-commerce

News Byte: Big Biz on Small Business Saturday

Small, locally owned businesses rang registers to the tune of nearly $6 billion on Small Business Saturday.

News Byte: Thanksgetting and Black Friday Go Mobile

E-commerce

News Byte: Thanksgetting and Black Friday Go Mobile

Mobile's portion of online sales increases by 40%; tablet shoppers out-purchase smartphone wielders.

News Byte: Consumer Confidence Falters Further in November

E-commerce

News Byte: Consumer Confidence Falters Further in November

The widely recognized measure of purchase intent tumbles again after plummeting in October.

News Byte: Magento Update Has Global Accent

E-commerce

News Byte: Magento Update Has Global Accent

Globalization of e-coms demands new features for cross-border tax calculations, the company says.

News Byte: Free Shipping is now Table Stakes for E-Coms

E-commerce

News Byte: Free Shipping is now Table Stakes for E-Coms

Three quarters of Americans say free shipping makes them press the buy button. Only 19% say fast shipping does.

'I Want It Now, but I'm Flexible...'

E-commerce

'I Want It Now, but I'm Flexible...'

While some consumers favor the immediacy of in-store shopping, others prefer the convenience of buying online.

Cyber Monday Sales Will Top $2 Billion, Adobe Predicts

E-commerce

Cyber Monday Sales Will Top $2 Billion, Adobe Predicts

But a shorter shopping season could trim $1.5 billion from holiday sales totals, says the company's annual sales forecast.

It's Trulia Important to Test Your Site

E-commerce

It's Trulia Important to Test Your Site

Testing your website might not be among your Top 10 Things To Do, but it's still one of the most important things to do.

News Byte: Study Predicts Best Black Friday in Five Years

E-commerce

News Byte: Study Predicts Best Black Friday in Five Years

'Webrooming'—browsing online and buying in-store—will overtake showrooming this year, says an Accenture survey.

eTail Blog Insights: One Marketer's Journey From Customer Experience to Content Marketing

E-commerce

eTail Blog Insights: One Marketer's Journey From Customer Experience to Content Marketing

A Q&A with Facebook's Jonathon Colman, former principal experience architect at REI, reveals the adventurous side of his marketing career.

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SK&A is a leading provider of U.S. healthcare information solutions and databases. As ...