Miz Mooz Drives Conversion Through Site Optimization

E-commerce

Miz Mooz Drives Conversion Through Site Optimization

The New York-based footwear company survived a tumultuous vendor relationship and found success in a new agency partnership.

Retail Brands Use Augmented Reality to Reinvent Customer Experience

E-commerce

Retail Brands Use Augmented Reality to Reinvent Customer Experience

The best examples of how retail companies use AR

Google, Amazon Set to Open New Brick-And-Mortar Stores

E-commerce

Google, Amazon Set to Open New Brick-And-Mortar Stores

Online giants will open new stores

The North Face Embarks on a New Journey

E-commerce

The North Face Embarks on a New Journey

The preeminent outdoor experience company is set to change the look of its stores

Five Takeaways: Will Amazon Kill FedEx?

E-commerce

Five Takeaways: Will Amazon Kill FedEx?

The insights of Devin Leonard's "Will Amazon Kill FedEx?"

Why Wal-Mart Needs Jet.com to Take On Amazon

E-commerce

Why Wal-Mart Needs Jet.com to Take On Amazon

Wal-Mart's $3B purchase of Jet.com seems like a pretty good deal for a fledgling startup that prompted premature obituaries as recently as seven months ago. Jet started with grand ambitions, hoping to usurp - or come very close to competing with - Amazon, but started to fade as Amazon users proved more loyal than strong discounts could sway. The company launched with steep discounts and a $50 fee, the fee was waived to drive growth. Much like many startups, the company - which has raised $570M - has been losing money, and Jet.com's one-year anniversary (late July) brought many somber think pieces about its uncertain future.

Five Minutes With: Meaningful Relationships, not Meaningless Messages, says Berkley Bowen

E-commerce

Five Minutes With: Meaningful Relationships, not Meaningless Messages, says Berkley Bowen

Berkley Bowen, CEO of Cue Connect, talks about the importance of social sharing and 'wishlists' for online retail marketing, and avoiding multitudes of meaningless messages

Spotlight On: Amazon's Data Bet and Another Attempt at Curation

E-commerce

Spotlight On: Amazon's Data Bet and Another Attempt at Curation

Is Dash just about the data? But what if no one's pushing the button?

Advantage, Remote Sales Tax

E-commerce

Advantage, Remote Sales Tax

A Circuit Court decision clears the way for Colorado to tax e-coms and catalogers. Could the DMA be headed back to the Supreme Court?

Amazon Offers Stiff Challenge to Digital Wallets

E-commerce

Amazon Offers Stiff Challenge to Digital Wallets

PayPal, Google Wallet, and Apple Pay will vie against a known quantity as Amazon offers its payment system to other merchants.

Amazon Prime Gets a Boost From Sprint

E-commerce

Amazon Prime Gets a Boost From Sprint

Sprint wireless users will be the first Amazon Prime members able to take part in the program though their wireless carriers on a monthly basis.

Salesforce Deploys Retail Consultants

E-commerce

Salesforce Deploys Retail Consultants

A new service features consulting from top retail practitioners of the company's marketing cloud.

Adobe Buys Big Into Retail

E-commerce

Adobe Buys Big Into Retail

It introduces several innovations to its marketing cloud at NRF designed to help merge physical and digital retailing efforts.

ACMA Makes Urgent Appeal for Help Fighting Alabama Tax

E-commerce

ACMA Makes Urgent Appeal for Help Fighting Alabama Tax

On Friday the state will order remote sellers to collect and remit sales tax. Catalogers want to mount a legal challenge.

Walmart Will Debut its Own Mobile Payment System

E-commerce

Walmart Will Debut its Own Mobile Payment System

Walmart Pay marks the retailer's exit from the Merchant Customer Exchange consortium that includes Target, Best Buy, and CVS.

Senators Speak Out Against Marketplace Fairness Act

E-commerce

Senators Speak Out Against Marketplace Fairness Act

Forcing Internet sellers to collect local taxes is "misguided and destructive," say Marco Rubio and three others in a letter to leadership.

How to Get Holiday Shoppers to Come Back in the New Year

E-commerce

How to Get Holiday Shoppers to Come Back in the New Year

Customers acquired in Q4 provide 40% less lifetime value than online shoppers who come in the rest of the year.

CyberMonday Beats Black Friday Again

E-commerce

CyberMonday Beats Black Friday Again

The last of five days of deals produced higher conversion rates and more desktop activity.

Phones Drive Weekend Activity, But Not Dollars

E-commerce

Phones Drive Weekend Activity, But Not Dollars

During a lucrative weekend online, smartphones tally the most transactions. PCs sell more, however, with $141 average.

Jet.com Scores $500 Million in New Funding

E-commerce

Jet.com Scores $500 Million in New Funding

The most highly capitalized Web startup in memory just became more so as it steers a re-engineered business plan into the holidays.

First Transactions Can Predict Future Buying Behaviors

E-commerce

First Transactions Can Predict Future Buying Behaviors

A new study shows that the number of items a consumer purchases in his first visit to an e-tailer is telling of his future buying behavior.

Why Jet.com Was Rerouted

E-commerce

Why Jet.com Was Rerouted

The Amazon competitor most likely scuttled its subscription-based plan when it discovered small commissions and higher volume worked better.

Study: Almost Half of Consumers Search Products on Amazon First

E-commerce

Study: Almost Half of Consumers Search Products on Amazon First

A study finds that 44% of consumers bypass all other sites and head directly for Amazon when searching for products.

Email, Like Fine Wine, Gets Better With Age

E-commerce

Email, Like Fine Wine, Gets Better With Age

Email continues to be a marketing staple because it works without busting the marketing budget—and marketers continue to reinvent it.

We've Got Our ISPs on You

E-commerce

We've Got Our ISPs on You

The current, complex, yet straightforward state of email deliverability

Will Boehner's Departure Stall Remote Sales Tax Bills?

E-commerce

Will Boehner's Departure Stall Remote Sales Tax Bills?

Committee chairs like Goodlatte are likely to have greater influence on legislation under a McCarthy regime.

Jet.com Attains High Altitude

E-commerce

Jet.com Attains High Altitude

It's building a clientele without cannibalizing other sellers, and it's achieved a 23% repeat buyer rate in its inaugural month.

Mobile Will Ring Up a Quarter of All E-Com Sales by 2016

E-commerce

Mobile Will Ring Up a Quarter of All E-Com Sales by 2016

Internet transactions to play a larger role in the best holiday season in five years, a new study predicts.

5 Ways to Fuse Online and In-Store Experiences

E-commerce

5 Ways to Fuse Online and In-Store Experiences

As digital and physical commerce continue to converge, marketers must ensure that omnichannel reigns.

Amazon Rides Prime Day to a Big July

E-commerce

Amazon Rides Prime Day to a Big July

Third-party sellers "same store sales" increased 30% on Amazon, a four-point rise over June. Sales on eBay and other online marketplaces declined.

An Historic Week for E-Commerce?

E-commerce

An Historic Week for E-Commerce?

Prime Day and Jet.com, both born in the past seven days, could endure as fixtures in online retail.

Will Jet.com Fly?

E-commerce

Will Jet.com Fly?

E-commerce players with intimate knowledge of Amazon think Marc Lore may have the time, money, and business model to keep the new marketplace aloft.

Prime Day Really WAS Pre-Black Friday

E-commerce

Prime Day Really WAS Pre-Black Friday

Nearly a third of women in an online shopping community said they used Amazon's one-day sale to begin their Christmas shopping.

Prime Day Volume Nears Black Friday's for Third-Party Sellers

E-commerce

Prime Day Volume Nears Black Friday's for Third-Party Sellers

Online sales were 97% of what they did on the first big Christmas shopping day, and 60% of Cyber Monday's.

Amazon Makes a Statement with Prime Day

E-commerce

Amazon Makes a Statement with Prime Day

Not all social mentions were kind to Amazon, but mentions were up 50% and sales increased 80%. Most of all, Jeff Bezos and company got the jump on the competition.

Two (or More) Can Play at Prime Day

E-commerce

Two (or More) Can Play at Prime Day

Walmart joins the party and thousands of retailers look to bask in the glow of Amazon's big event.

Why Are Some Companies so Good at Bad Experiences?

E-commerce

Why Are Some Companies so Good at Bad Experiences?

Or perhaps it's better to ask why some executives find it so hard to look at experiences from the customer's point of view.

Prime Day Won't Be Black Friday

E-commerce

Prime Day Won't Be Black Friday

But it may turn out to be a seminal event in e-commerce promotion and loyalty club recruitment.

Amazon Unveils Prime Day to Compete With Black Friday

E-commerce

Amazon Unveils Prime Day to Compete With Black Friday

Amazon took the phrase "Christmas in July" seriously, apparently, with its Monday announcement of Prime Day.

Chaffetz's Remote Tax Bill Anything But Simple

E-commerce

Chaffetz's Remote Tax Bill Anything But Simple

The remote sales tax bill introduced this week by Rep. Jason Chaffetz would handicap Web retailers and catalogers, says an industry coalition.

Nine Out of 10 Retailers are Pleased With Their E-Commerce Software

E-commerce

Nine Out of 10 Retailers are Pleased With Their E-Commerce Software

Willingness to pay for it could be the reason. Price is number four on their list of considerations, says a study.

Web Wizards, What Awaits You? Untold Riches or Jail?

E-commerce

Web Wizards, What Awaits You? Untold Riches or Jail?

Ross Ulbricht rode the Silk Road to a life sentence without parole. Does the same fate await even some well-intentioned webmeisters?

GE Sells Engineering to Women Through E-commerce

E-commerce

GE Sells Engineering to Women Through E-commerce

The company launches The Maker Shop to make its brand more tangible and inspire the next generation of female engineers.

Buy Directly From Ads With XpressBuy

E-commerce

Buy Directly From Ads With XpressBuy

XpressBuy boasts four times as many participating retailers as Facebook Buy and Twitter Buy combined.

Marketers Aren't Monkeying Around With Data Sharing [Infographic]

E-commerce

Marketers Aren't Monkeying Around With Data Sharing [Infographic]

But privacy and security concerns can make them go bananas.

Men Now Biggest Online Shoppers

E-commerce

Men Now Biggest Online Shoppers

Nearly a third of American men say they shop online at least once a week. Only 18% of women make the same claim.

The Beauty of the Amazon Buy Box

E-commerce

The Beauty of the Amazon Buy Box

Hate Amazon because it rules in price? Actually, it's worse than that. It's the king of customer experience, too.

Reviews Shape Customer Views

E-commerce

Reviews Shape Customer Views

85% of consumers polled find online reviews important while making a purchase

Target Lowers Free Shipping Threshold to Orders of $25

E-commerce

Target Lowers Free Shipping Threshold to Orders of $25

The move puts pressure on Walmart, Amazon, and Best Buy, all of which now have higher minimums.

How a 5-lb. Bag of Gummi Bears Made the World Squat Down and Take Notice

E-commerce

How a 5-lb. Bag of Gummi Bears Made the World Squat Down and Take Notice

When is a lot of bad really good? When they're reviews on Amazon.

It Ain't Heavy, It's My Website

E-commerce

It Ain't Heavy, It's My Website

Technology speeds onward, but e-commerce sites lag behind. Load times on mobile sites increased almost a full second over the holidays.

$73 Billion Spent Online Over the Holidays

E-commerce

$73 Billion Spent Online Over the Holidays

That's up 12%, according to Adobe, and represents nearly one third of annual Internet retail sales.

Amazon Didn't Toy With Prices This Christmas

E-commerce

Amazon Didn't Toy With Prices This Christmas

Both Walmart and Toys R Us dropped prices after Black Friday and raised them after Super Saturday. But Amazon held steady throughout.

Christmas Day Online Sales Up 8 Percent Over Last Year

E-commerce

Christmas Day Online Sales Up 8 Percent Over Last Year

Mobile transactions rose 20% and were four times more likely to be made on iOS devices versus Android.

Amazon Debuts One-Hour Delivery in New York

E-commerce

Amazon Debuts One-Hour Delivery in New York

Prime Now offers Prime members in Manhattan free two-hour delivery or one-hour service for $7.99.

Will DMA's Big Day in Court Produce a Welcome Precedent for Remote Sellers?

E-commerce

Will DMA's Big Day in Court Produce a Welcome Precedent for Remote Sellers?

A favorable review of DMA v. Brohl from the Supremes could serve to relieve some interstate tax headaches for Internet retailers and catalogers.

Third-Party Retail Sites Dominate E-Commerce Growth

E-commerce

Third-Party Retail Sites Dominate E-Commerce Growth

Amazon led online retail's holiday surge, along with other third-party marketplaces like Google Shopping and Newegg.

The Mobilization of Cyber Monday

E-commerce

The Mobilization of Cyber Monday

Average order sizes fell 3.5% on the biggest day of the year for Web sellers, but legions of consumers willing to buy via mobile sent total sales up nearly 9%.

Cyber Monday Sales Tracking 9 Percent Ahead of Last Year

E-commerce

Cyber Monday Sales Tracking 9 Percent Ahead of Last Year

Shoppers are using deals and digital methods to buy more items, according to IBM's Digital Benchmark, and they're largely relying on desktops to do it.

Top 10 Cities for Online Purchases

E-commerce

Top 10 Cities for Online Purchases

New York and LA top the list. Warm weather cities show a proclivity for mobile purchases.

Scaling the Great Firewall of China

E-commerce

Scaling the Great Firewall of China

You do know that your Web pages take as long as four seconds to load over there, right? And you do realize that at that point you may as well mail catalogs, yes?

Cruz Slams GOP Colleagues Who'd Pass Internet Tax Act

E-commerce

Cruz Slams GOP Colleagues Who'd Pass Internet Tax Act

The senator from Texas charges they would penalize catalogers and Internet retailers to support big brick-and-mortar retailers.

Walmart Stores May Match Online Prices

E-commerce

Walmart Stores May Match Online Prices

The move would accompany a focus on Internet sales, which the retailer intends to grow by as much as 40% over the next four years.

Google Expands Delivery Service and Imposes a Fee

E-commerce

Google Expands Delivery Service and Imposes a Fee

It indicates it's serious about the retail business, charging $95 a year for deliveries to Amazon Prime's $99.

Amazon to Open Retail Store in New York

E-commerce

Amazon to Open Retail Store in New York

The e-commerce king will hit the bricks for the holidays, just a stone's throw from Macy's.

What's Hot in Email Marketing?

E-commerce

What's Hot in Email Marketing?

The world of email marketing is more frenetic than ever. Staying abreast of what's not just hot, but also relevant is an ongoing challenge for email marketers.

Email's Mixed Messages

E-commerce

Email's Mixed Messages

Email volume has increased 9% year over year in marketers' attempts to woo customers.

Email's Top 12 Teachable Moments

E-commerce

Email's Top 12 Teachable Moments

The frequency marketers use email provides plenty of possibility for error. But those who learn from their mistakes can turn a problem into an opportunity.

8 Ways to Increase Qualified Leads Through Email

E-commerce

8 Ways to Increase Qualified Leads Through Email

Attracting and nurturing leads is tough in today's distracting digital environment. Here's how marketers can use email to grab and hold the attention of the prospects who matter most.

Will American Wallets React to Jack Ma's "Open Sesame"?

E-commerce

Will American Wallets React to Jack Ma's "Open Sesame"?

Observers pooh-pooh Alibaba's chances to challenge Amazon and eBay, but the boss of China's e-commerce giant vows rapid U.S. expansion following his IPO.

Several File Briefs in Support of DMA's Supreme Court Case

E-commerce

Several File Briefs in Support of DMA's Supreme Court Case

U.S. Chamber of Commerce and others side with the Direct Marketing Association in its tax jurisdiction case against Colorado.

DMA Files Brief in Supreme Court Case vs. Colorado

E-commerce

DMA Files Brief in Supreme Court Case vs. Colorado

The nation's highest court will weigh in on whether or not marketers have the right to appeal state tax regulations in federal courts.

Gaming the System for Internet Retailers

E-commerce

Gaming the System for Internet Retailers

Optimove, a retention marketing company focused on the gaming industry, announces a version of its software aimed at e-commerce companies.

B2Bs and B2Cs Are Breaking Bad e-Com Habits [Infographic]

E-commerce

B2Bs and B2Cs Are Breaking Bad e-Com Habits [Infographic]

Why this last season was the most memorable yet.

Good Descriptions Rate More Than Good Reviews

E-commerce

Good Descriptions Rate More Than Good Reviews

Price still rules as an online purchase influencer, says a new survey, but basic brand assets should not be ignored in online product presentations.

Sitecore Adds Commerce Solution to Its Experience Platform

E-commerce

Sitecore Adds Commerce Solution to Its Experience Platform

The experience management company aims to decrease time-to-market and accelerate growth for e-commerce companies.

This Company Doesn't Collect Data. Here's Why.

E-commerce

This Company Doesn't Collect Data. Here's Why.

Stock image site 99cimages has a new vision for e-commerce—and it doesn't include a username and password.

Senators Try Back-Door Play to Gain Passage of the Marketplace Fairness Act

E-commerce

Senators Try Back-Door Play to Gain Passage of the Marketplace Fairness Act

Durbin and Enzi attach MFA to Internet Tax Freedom Act; Majority Leader Reid could introduce the combined bill on the Senate floor next week.

IBMer Takes Over at eBay Enterprise

E-commerce

IBMer Takes Over at eBay Enterprise

Craig Hayman directed SaaS solutions for e-commerce during his 15-year career at Big Blue.

Father's Day Mobile Sales Increase 37%

E-commerce

Father's Day Mobile Sales Increase 37%

iOS users lead the charge, spending $30 more per order than Android users. Pinterest tops Facebook for purchase influence.

Magento Intros Mobile, Payment Upgrades

E-commerce

Magento Intros Mobile, Payment Upgrades

It promises its e-commerce customers up to 18% increases in sales with the addition of PayPal's Bill Me Later service.

CoreMedia Launches Next Gen Experiential E-com Tool

E-commerce

CoreMedia Launches Next Gen Experiential E-com Tool

A new tool aims to combine personalized content and online shopping into a visually appealing package that focuses on experience over mere transaction.

News Byte: Amazon Ups 'Prime' Rate

E-commerce

News Byte: Amazon Ups 'Prime' Rate

The Internet retailer increases the fee of its popular membership plan by $20 to stimulate revenues.

Seven Rules to Tax By

E-commerce

Seven Rules to Tax By

Rep. Bob Goodlatte (R-VA) sets requirements for a remote sales tax law.

Origin Sourcing Takes a Beating at Congressional Hearing

E-commerce

Origin Sourcing Takes a Beating at Congressional Hearing

Remote sellers' hopes for paying a single tax rate based on their business locations may have been dashed in a House Judiciary Committee hearing.

The Metrics That Really Matter in E-Commerce Marketing

E-commerce

The Metrics That Really Matter in E-Commerce Marketing

Optimize on-site performance and you'll drive better user engagement—which has a domino effect on conversion and revenues.

Online Retailers Feeling the Winter Blues

E-commerce

Online Retailers Feeling the Winter Blues

Customer satisfaction with online retail is at the lowest level in 12 years, though overall retail satisfaction continues to rise.

News Byte: IBM Debuts 'Smarter Commerce' Ecosystem

E-commerce

News Byte: IBM Debuts 'Smarter Commerce' Ecosystem

Working with partners, IBM expects to deliver 150 digital marketing solutions that aim to accelerate campaign deployment and maximize ROI.

Amazon Might Up Prime Fee by 50%

E-commerce

Amazon Might Up Prime Fee by 50%

The e-commerce giant may be losing up to $2 billion on its Amazon Prime loyalty program.

It's Better to Give Than to Receipt

E-commerce

It's Better to Give Than to Receipt

How often do you keep your paper receipts? Probably not very. But according to Square CEO Jack Dorsey, receipts are about to get pretty awesome.

eTail Blog Insights: Slow Network Speed Equals Bad Brand Perception

E-commerce

eTail Blog Insights: Slow Network Speed Equals Bad Brand Perception

A recent study shows that customers don't like to "wait in line" when online.

News Byte: Online Sellers Had a Mobile Little Christmas

E-commerce

News Byte: Online Sellers Had a Mobile Little Christmas

Shoppers made 46% more purchases on mobile devices than they did in 2012, according to IBM.

News Byte: Localization's the Key to Cross-Border E-Com Success

E-commerce

News Byte: Localization's the Key to Cross-Border E-Com Success

General merchandise site Fuugo consummated more than a third of its sales in Australia and Scandinavia last year.

Fast Facts: January 2014

E-commerce

Fast Facts: January 2014

Some quick info hits to keep you up-to-date, including the percentage of U.S. shoppers who switch service providers due to poor customer experiences.

News Byte: Sleigh Bells Ring for E-Commerce Companies

E-commerce

News Byte: Sleigh Bells Ring for E-Commerce Companies

Websites' bells are ringing because in-store registers aren't; half of shoppers plan to wrap up holiday shopping online.

News Byte: ObservePoint Upgrades Tag Auditing Platform

E-commerce

News Byte: ObservePoint Upgrades Tag Auditing Platform

New capabilities arise from study showing 50% inflation of metrics on a third of e-commerce sites.

News Byte: Half of Consumers Doubt Authenticity of Reviews

E-commerce

News Byte: Half of Consumers Doubt Authenticity of Reviews

Even more believe that companies delete negative critiques of their products and services online.

Bezos: Mad Genius or Budding Bond Villain?

E-commerce

Bezos: Mad Genius or Budding Bond Villain?

Amazon's No. 1 puts himself in a league with Blofeld, Dr. No, and Goldfinger with his idea to launch a drone delivery air force.

News Byte: Mobile Multiplies Cyber Monday Money

E-commerce

News Byte: Mobile Multiplies Cyber Monday Money

IBM reports that Cyber Monday sales are up 20% over 2012; Adobe says mobile purchases soared by 80%.

News Byte: Big Biz on Small Business Saturday

E-commerce

News Byte: Big Biz on Small Business Saturday

Small, locally owned businesses rang registers to the tune of nearly $6 billion on Small Business Saturday.

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