Conversocial

116 W 23rd Street, Suite 500
New York, NY 10011
Tel: 646-375-2492

www.conversocial.com
mike@conversocial.com

US Marketing Manager:
Mike Schneider

Social Media Falls Short in Customer Service

Only a third of service organizations bother with it. Customers prefer phone, email, and even the website FAQ page to get questions answered, says a new survey.

News Byte: Conversocial Debuts Conversations

The upgrade to its customer contact program enables companies to manage social media comments and inquiries from contact centers.

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Company of the Week


SK&A is a leading provider of U.S. healthcare information solutions and databases. As part of IMS Health, SK&A researches and maintains contact and profiling data for over 2 million healthcare providers, including 800,000+ prescribers. SK&A's data supports research and marketing initiatives for life sciences, medical device, managed healthcare, direct marketing, publishing, education and more. SK&A's proprietary databases are telephone-verified twice per year from its world class Research Centers. SK&A enables multi-channel marketing and sets the standard for data quality and reliability. SK&A's customers include many of America's most recognized healthcare, publishing and pharmaceutical institutions.


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