Conversocial

116 W 23rd Street, Suite 500
New York, NY 10011
Tel: 646-375-2492
email: mike@conversocial.com

www.conversocial.com

US Marketing Manager:
Mike Schneider

One on One: Customers Live Out Loud, says Paul Johns

Conversocial's CMO Paul Johns talks about scaling customer service and promoting positive brand experience in the unforgiving social/mobile environment

Social Media Falls Short in Customer Service

Only a third of service organizations bother with it. Customers prefer phone, email, and even the website FAQ page to get questions answered, says a new survey.

News Byte: Conversocial Debuts Conversations

The upgrade to its customer contact program enables companies to manage social media comments and inquiries from contact centers.

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