USPS performance scores at all-time highs
National performance scores for the on-time delivery of First Class Mail were at all-time highs in the third quarter of 2007 for all three of the categories the US Postal Service tracks û overnight, two- and three-day service.
Overnight service was on time for 96 percent of deliveries, up from 95 percent the same period last year. Two-day service was at 93 percent and three-day service was at 91 percent.
First Class Mail performance was presented August 8 during the Postal Service Board of Governors meeting. Mail performance is measured by IBM Global Business Services.
The process measures First Class Mail from the time it is deposited into a collection box or lobby mail chute until it is delivered to a home or business.
The Dakotas (comprised of North and South Dakota and northwest Minnesota), Greensboro, (the northern and eastern part of North Carolina), Big Sky (Montana), Louisiana, and Northland (most of Minnesota and part of Wisconsin) led the nation with a 97 percent on-time score for overnight delivery.
National residential customer satisfaction was at 92 percent for the same time period.
Eight Postal Service districts earned scores of 96 percent or better for customer satisfaction. They are Albany (comprised of the northern, eastern and central portions of New York State), Maine, Southeast Michigan, Massachusetts, Western New York (including Buffalo and Rochester), Greater Michigan, Dakotas, and Hawkeye (most of Iowa and the Quad-City communities of Illinois).
In addition, USPS also announced its financial results at the Board of Governors meeting.
CFO Glen Walker said revenue for the third quarter totaled $18.4 billion, up 2.9 percent from the same period last year.
Expenses for the quarter totaled $19.1 billion, including $878 million that is attributable to the implementation of the Postal Accountability and Enhancement Act.
USPS did not return calls in time for press.