UPS Accepts Return Ground Packages at Its Drop Boxes

Share this content:
United Parcel Service now accepts UPS Ground Authorized Return Service packages and other ground return services at its 40,000 drop box locations, the Atlanta company said yesterday.

UPS said it created the option because post-sales customer service is crucial to maintaining a competitive edge among home-based shoppers. In a Harris Interactive survey for Newgistics, a returns management solutions provider, 92 percent of online shoppers said they are "somewhat" or "very" likely to shop again with a retailer whose returns process suits them. Also, 85 percent said that if the returns process is inconvenient, they are "not very" or "not at all" likely to shop again with a direct retailer.

Acceptable drop box ground packages must be labeled as UPS returns packages. These include Authorized Return Service, UPS Electronic Return Labels, UPS Returns on the Web, UPS Print Return Label and UPS Print and Mail Return Label. Package dimensions cannot exceed 16 by 13 by 2 inches.

The online UPS Drop-Off Locator, which lists box locations along with detailed maps and directions, can be found at


Next Article in Direct Mail

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above