UK Union Calls Off Call Center Strike
Reality, a subsidiary of British retailer Great Universal Stores, signed a deal limiting the transfer of call center jobs overseas through 2005 and committing the company to future job growth in the United Kingdom, the Union of Shop, Distributive and Allied Workers said yesterday.
Hundreds of call center workers in the UK's mid-Wales region voted last week to approve a strike in reaction to an experimental program by Reality that used 50 call center workers in the Indian city of Bangalore.
Great Universal Services operates the British catalogs Kays, Choice and Great Universal in addition to the Argos catalog chain. Reality, which is part of the 49,000-employee Argos chain, handles about 300,000 inbound calls daily and is the UK's largest carrier of domestic parcels, according to the company.
Reality employs 4,000 call center workers in the United Kingdom, according to the BBC.