TeleTech Gains Australian Telecom Contract

Share this content:
Teleservices firm TeleTech Holdings won a contract yesterday to perform inbound call center management support for MobileNet, the wireless division of Australian telecom giant Telstra.

TeleTech's Asia-Pacific division will provide sales, billing, customer service and live messaging for MobileNet's wireless products. The dollar value of the contract was not disclosed.

The teleservices agency will assume management of MobileNet's call center in the La Trobe Valley in Australia's Victoria province. The center launched earlier in November with 100 staffers and will increase to 400 over the next six months.

Telstra has had a five-year relationship with TeleTech Holdings. The new contract for Telstra's wireless network expands that relationship, Telstra said.

TeleTech's Asia-Pacific division has locations in Sydney, Canberra and Newcastle, Australia, and Auckland, New Zealand, as well as Hong Kong and Singapore. The division employs about 3,000 people.

Other TeleTech clients in the region include Australian airline Qantas Airways and the Philippines Long Distance Co. TeleTech, based in Denver, has operations in 11 countries and employs 23,000 in 46 contact centers worldwide.

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above