Sitel Call Center in Panama Will Serve Columbia House

Share this content:
Sitel Corp. will use its call center in Panama City, Panama, to provide English-language inbound communications support to Columbia House customers as part of a three-year customer service contract, the teleservices provider said yesterday.

Financial details were not disclosed. Sitel will devote about 150 workstations to providing customer care for Columbia House customers.

Agents will serve Columbia House's North American customers and mainly provide overflow call handling and mail processing. Columbia House, a direct marketer of DVDs, videos and music, has 11 million consumers registered for its membership clubs in the United States and Canada.

Sitel, Baltimore, operates call centers in 22 countries and offers services in 25 languages and dialects, the company said.


Next Article in Direct Mail

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above