Purolator Courier to Use ReturnCentral for Product Returns

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ReturnCentral, a provider of reverse supply-chain software and solutions, announced yesterday the completion of a multimillion-dollar implementation of its ReturnMatrix software suite with Purolator Courier Ltd., a Canadian overnight courier company.

This will automate the product returns and disposition process. The software is integrated into Purolator's shipping, tracking, scheduling and billing systems. ReturnCentral hosts its Web-based application and connects to all internal systems and customers directly through the Internet. Purolator simultaneously will deploy the product in French and English.

Other features include automated reports, a built-in return address book and customer database to search on return merchandise authorizations.

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