Overstock Picks Newgistics for Returns

Share this content:
Internet retailer Overstock.com Inc. selected Newgistics SmartLabel and Newgistics ReturnCart to manage its returns process, the returns management solutions provider said Jan. 16.


Overstock.com is an online outlet mall that lets consumers shop for bargains on brand-name merchandise.


Along with giving customers a hassle-free returns experience, Newgistics said, its solutions provide multi-carrier functionality, dynamic tracking and presorting of returned goods, which increases visibility and improves inventory management.


Newgistics SmartLabel eliminates hassles such as filling out shipping labels, prepaying postage and standing in lines at the post office to mail a return. With SmartLabel, Overstock.com shoppers simply affix a preaddressed, prepaid, bar coded SmartLabel to their package and drop it off anywhere in the U.S. Postal Service system, including their home or office. Newgistics intercepts the package, scans the SmartLabel barcode and provides Overstock with up-to-date package status and tracking information.


Newgistics ReturnCart, an online application for customers and customer service representatives, lets Overstock proactively manage the returns process online. If multiple carriers are used to ship and return products, ReturnCart streamlines the process by applying predefined return shipping rules to choose the correct return shipment option for each return label.


Through ReturnCart, customers can automatically generate and print a return label for the preselected carrier. Overstock CSRs also can use ReturnCart to generate an e-mail or send a printed postcard with a SmartLabel when customers contact the call center for returns assistance.


Melissa Campanelli covers postal news, CRM and database marketing for DM News and DMNews.com. To keep up with the latest developments in these areas, subscribe to our daily and weekly e-mail newsletters by visiting www.dmnews.com/newsletters


close

Next Article in Direct Mail

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here