OgilvyOne chosen by Sears to be its DM, CRM agency

Share this content:
Sears retools into five units
Sears retools into five units

Sears Holdings Corp. has handed OgilvyOne a tall order, naming the firm its direct marketing and CRM agency of record for both the Sears and Kmart brands.

This is Sears' first CRM agency ap­pointment. Direct and e-mail were pre­viously handled by multiple agencies.

The appointment is part of a long-term strategic effort on Sears' part to deliver a higher ROI from its market­ing programs, according to a statement from WPP Group-owned OgilvyOne.

The agency has been charged with developing and managing the strategic redesign, execution, testing and ongo­ing optimization of targeted marketing programs for both brands.

The appointment comes as the retail community is facing declining sales and consumer confidence. Sears' struggles began before the holiday season when the multichannel retailer posted a 4.6% decline in total domestic comparable store sales for the third quarter of last year and 4.1% decline for the second quarter. The retailer also has come under scrutiny recently for its online privacy practices. OgilvyOne referred requests for comment to Sears, who declined to be interviewed for this article.

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above