NetByTel Integrates UPS OnLine Tools

Share this content:
NetByTel, Boca Raton, FL, said yesterday that it completed the integration of UPS OnLine Tools into its suite of voice self-service applications, enabling e-tailers to deliver order shipment status to customers through voice-based solutions.


Walmart.com and Computers4Sure are among the first of NetByTel's retail clients to integrate the solution.


"Our clients are always looking for ways to better serve their customers while still reducing their overall operating costs," said Ken Jackowitz, senior vice president and chief customer officer at NetByTel. "In an increasingly competitive retail environment, a live agent's time is better spent on revenue-generating calls. By including UPS OnLine Tools in our offering, our clients can allow callers fast voice self-service access to their complete shipment status without tying up a live agent's time and without the caller ever having to wait on hold."


Along with shipment status, NetByTel's voice self-service applications include lead capture, name and address change, literature request and location finder.


close

Next Article in Direct Mail

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above