ICT Group Expands Into Philippines

Share this content:
ICT Group opened a 250-seat call center in Manila, Philippines, as part of an ongoing effort to expand its offshore and near-shore call center facilities, the company said yesterday.

The Newtown, PA-based agency is expanding its international assets to try to offer clients lower-cost sales and customer support teleservices. The new Manila contact center, which opened May 5, will provide English-language teleservices for markets in North America, Europe and Australia.

The company expects to add other outsourcing functions to the center. The facility has the capacity to expand to 700 workstations and will have about 500 by the end of the year, ICT Group said.

Agents at the center are now providing technical support for a consumer electronics and telecommunications client, the company said.


Next Article in Direct Mail

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above