GAO: USPS Needs to Strengthen IT

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A U.S. General Accounting Office report this week said the U.S. Postal Service needs to improve how it manages its information technology investments.


The GAO wrote the report after the Senate Government Affairs Subcommittee on International Security, Proliferation and Federal Services asked the GAO to evaluate how well the USPS manages its IT investments.


The GAO report said while the USPS has in place many of the foundational capabilities required for managing IT investments, it does not fully manage these investments from a portfolio perspective. A portfolio perspective, the report said, would enable the agency to consider proposed projects and those that have already been funded, and to select the mix of investments that best meets its mission needs.


The report also said the USPS has not yet attained the key attributes associated with the most capable organizations, such as evaluating the performance of investments as a whole, capturing lessons learned, and institutionalizing the lessons to benefit the organization.


In written comments on a draft of the report, the USPS expressed differing views on a few key points, but stated that the report provides an opportunity to consider changes and improvements to its investment management processes.


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