Frontier Telephone Selects DOC1 to Develop Personalized Statements

Share this content:
Group 1 Software, a provider of customer relationship management software solutions, said yesterday that Frontier Telephone selected Group 1's DOC1 to generate more than 10 million customer bills annually for its 32 member companies.

Frontier Telephone, Rochester, NY, operates 34 local phone companies in 13 states and offers a variety of telecommunications services. Frontier is owned by Citizens Communications. Group 1 is based in Lanham, MD.

DOC1 lets companies create high-impact personalized communications for delivery in print or via Web, e-mail, fax or wireless devices.

Frontier's billing operations support various business groups that use mainframe, AS/400 and other computing platforms, and DOC1's flexibility lets Frontier accept output from any platform.

Frontier said that by previewing documents before printing, DOC1 also makes it faster and more convenient to verify statement accuracy. This will help Frontier in managing its more than 100 billing cycles.

With DOC1, Frontier can enhance client care by enabling customer service representatives to view the same documents as their customers.

Frontier also purchased DOC1 component Message1, which lets the company produce targeted cross-selling and regulatory messages.

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above