Convergys' India Call Center Meets Expectations

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Cincinnati-based contact center service provider Convergys Corp. announced that its contact center in India has met growth projections after its first year of operation and will employ about 3,000 workers by year's end.

The 1,900-seat center is in Gurgaon, a suburb of New Dehli. The 24-hour call center provides outsourced customer support services for the financial services, communications and consumer product industries. Convergys opened the center in October 2001. It provides outbound calling, e-mail, Web chat and back-office services for multinational clients and is managed entirely by Indian nationals.

Convergys operates 46 contact centers worldwide and handles about 1.7 million consumer interactions daily.

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