Amazon Drone Tests Cleared for Takeoff

Amazon Drone Tests Cleared for Takeoff

Prime Air will take to the skies in controlled, small-scale tests carrying payloads.

PMG Brennan Dialogs With Catalogers

PMG Brennan Dialogs With Catalogers

The Postal Service's new boss holds a Town Hall discussion on prospecting rates, NSA's, and closer consultations on operational changes.

Customer Experience Is in the Mail

Customer Experience Is in the Mail

US Monitor launches a mailing condition reporting service to help mailers ensure a positive experience for their customers.

Sales Chief Wants Mail Promos to Begin on Schedule

Sales Chief Wants Mail Promos to Begin on Schedule

Cliff Rucker also says a catalog prospecting rate is near, and that a new CRM system will provide better individualized customer service.

Industry Leader Urges Catalogers to Go to Washington

Industry Leader Urges Catalogers to Go to Washington

ACMA chairman Martin McClanan warns his colleagues get to know their elected officials or risk a return to 2007.

CMO Manabe to Leave Postal Service

CMO Manabe to Leave Postal Service

The consumer packaged goods marketing veteran will call an end to her government service on May 22.

USPS Ends Fiscal Year With Loss of $5.5 Billion

USPS Ends Fiscal Year With Loss of $5.5 Billion

With the exigent rate in effect, both Standard Mail and Flats increased their contribution of revenue. As for volume, Standard Mail rose; flats fell.

USPS's Exigent Rate Revenue Hits $2 Billion

USPS's Exigent Rate Revenue Hits $2 Billion

Bowing to a PRC order, the Postal Service finally files its Q1 report on surcharge revenue, which totaled $586 million.

USPS Delays Rate Changes for First Class and Packages, Too

USPS Delays Rate Changes for First Class and Packages, Too

The U.S. Postal Service Board of Governors felt it best to implement all price and classification changes at the same time.

USPS Postpones April 26 Date for New Rates

USPS Postpones April 26 Date for New Rates

The Board of Governors does the wise thing—deciding to wait until all new rates are approved by the PRC before setting a new date.

Special Postal Rate for Discover Is Rejected

Special Postal Rate for Discover Is Rejected

Facing a possible $18 million net loss on the deal, the Postal Service has an NSA rejected for the first time.

USPS Ordered to File Late Surcharge Report

USPS Ordered to File Late Surcharge Report

More than a month late with its exigency revenue accounting, the Postal Service receives a notice from the PRC to file it by week's end.

USPS Rate Requests Fail a Second Time

USPS Rate Requests Fail a Second Time

Two weeks after remanding Standard Mail rate changes back to the Postal Service, the PRC finds the revised submission incomplete, as well.

Rules Tightened on Low-Cost Marketing Parcels

Rules Tightened on Low-Cost Marketing Parcels

The Postal Service cracks down on business mailers who are using the prospecting vehicle for order fulfillment.

Direct Strategist Don Libey Is Dead at 71

Direct Strategist Don Libey Is Dead at 71

A direct marketing "giant," he wrote the classic book on recency and frequency.

Demand Leads DHL to Expand Texas Operations

Demand Leads DHL to Expand Texas Operations

The international shipper predicts the new 28,000-square-foot Houston facility will double capacity.

UPS Repositions, Launches Ad Campaign

UPS Repositions, Launches Ad Campaign

United Parcel Service morphs into "United Problem Solvers" in a new TV, print, and online campaign.

PRC Rejects Standard Mail Price Increases

PRC Rejects Standard Mail Price Increases

Citing a large number of errors and omissions in the rate request, the Postal Regulatory Commission returns it to the Postal Service for modifications

The Truth About Direct Mail

The Truth About Direct Mail

11 direct mail marketing leaders each share a myth about why some marketers think direct mail is on the verge of extinction and the reality about why it's actually experiencing a slight resurgence.

Direct Mail Goes Digital

Direct Mail Goes Digital

Five tech trends underlying direct mail marketing success today.

Direct Mail Adds Dimension to Marketing

Direct Mail Adds Dimension to Marketing

How three companies are using direct mail marketing to deliver—sales, that is.

6 Reasons to Invest in Direct Mail

6 Reasons to Invest in Direct Mail

Direct mail still works. Here's why.

Postal Unions Deliver a Strong Message as Contract Talks Ensue

Postal Unions Deliver a Strong Message as Contract Talks Ensue

The "Grand Alliance" tells the public that USPS management is out to "bury" the Postal Service with consolidation and work force reduction.

The Story of the Mailing Industry Is Begging to Be Told

The Story of the Mailing Industry Is Begging to Be Told

The Postal Museum is now laying the groundwork for telling the complex and significant story of the mailing industry.

New Postal Rates for Competitive Products Approved

New Postal Rates for Competitive Products Approved

The Postal Regulatory Commission okays the Postal Service's requests, but is still considering the transfer of some mail products to the competitive list.

Postal Regulatory Commission Approves 2 Percent Rate Hike

Postal Regulatory Commission Approves 2 Percent Rate Hike

It rules that the increase suggested by USPS is in line with price cap regulations. New prices will take effect on April 26.

Valpak Rebrands Itself

Valpak Rebrands Itself

The prodigious mailer's upbeat new blue and green logo marks it as a good neighbor and a digital player.

Pitney Bowes Intros Multi-Job Inserting System

Pitney Bowes Intros Multi-Job Inserting System

A mobile-compatible digital interface lets mailers react quickly when moving from letters to flats in the same work cell.

Direct Mail Legend Malcolm Decker Is Dead at 87

Direct Mail Legend Malcolm Decker Is Dead at 87

He beat a record for a direct mail subscription piece that stood for 30 years at the Wall Street Journal.

Rules Are Set for Unmanned Aircraft; Progress Will Drone on Slowly

Rules Are Set for Unmanned Aircraft; Progress Will Drone on Slowly

Don't launch that fleet of delivery drones just yet--unless you're willing to personally escort each one to its destination.

The Postal Service's Sorry Situation, in Brief

The Postal Service's Sorry Situation, in Brief

Here are the reasons why USPS remains on the General Accounting Office's list of highest risk agencies.

Putting a Priority on Claiming Discounts

Putting a Priority on Claiming Discounts

Upgrade allows users to immediately claim 20-cent-per-piece savings on Priority Mail.

USPS Will Hit Exigent Surcharge Limit by August

USPS Will Hit Exigent Surcharge Limit by August

$1.4 billion was collected as of last October, according to the Postal Service's Q1 report, and CFO Joe Corbett says $2 billion in cash will be lost if exigency's suspended.

Brennan Takes the Helm at USPS

Brennan Takes the Helm at USPS

Today she becomes the United States' first female Postmaster General. Will she continue to make history establishing a new business model for the Postal Service?

Will Direct Mail Morph Into the Internet of Postal Things?

Will Direct Mail Morph Into the Internet of Postal Things?

"The mailing industry is at an important juncture of transformation," says Bell & Howell CEO Ramesh Ratan.

USPS Seeks New Measurements for Market Dominant Products

USPS Seeks New Measurements for Market Dominant Products

Internal methods would replace external systems for First Class and Standard Mail, as well as packages and periodicals.

IMpb Codes Now Required for Commercial Package Pricing

IMpb Codes Now Required for Commercial Package Pricing

SMBs as well as large enterprises can now find savings with investments in IMpb's.

NY Times: The Catalog Lives!

NY Times: The Catalog Lives!

The national paper of record makes it official: Despite digital alternatives, use of catalogs is on the rise.

Postal Rate Increase Is No Surprise. But Why Now?

Postal Rate Increase Is No Surprise. But Why Now?

Mailers knew the 2% inflationary adjustment was coming, but they'd have preferred it came after the exigency case was settled.

USPS Wants 2% Rate Hike for Market Dominant Products

USPS Wants 2% Rate Hike for Market Dominant Products

The Postal Service seeks its inflationary rate adjustment and looks to set up a separate pricing structure for FSS Standard Mail.

Exigency's Exit Is Scripted by the PRC

Exigency's Exit Is Scripted by the PRC

With its revenue collection limit quickly approaching, USPS is presented with a to-do list for removing the unpopular 4.3% rate surcharge.

Pitney Bowes Posts a New Image

Pitney Bowes Posts a New Image

The 95-year-old stalwart in mailing systems unveils a new brand strategy and a logo to go with it.

Metro Post to Debut in DC Next Week

Metro Post to Debut in DC Next Week

The Postal Service expands testing of the same-day delivery service to the nation's capital following pilots in San Francisco and New York.

New Direction Set for Postal Oversight Committee in the House

New Direction Set for Postal Oversight Committee in the House

Incoming Oversight & Government Reform committee chairman Jason Chaffetz cleans house and seeks a bipartisan approach.

USPS Delivers Over the Holiday Season

USPS Delivers Over the Holiday Season

The USPS surpassed projections and set a record in 2014.

In Farewell Address, Donahoe Holds Out Hope for Postal Reform in 2015

In Farewell Address, Donahoe Holds Out Hope for Postal Reform in 2015

He also ventures that performance-based pricing akin to pay-per-clicks could be in direct mail's future.

New Service Standards for First Class Mail Take Effect

New Service Standards for First Class Mail Take Effect

Business mailers won't notice as much as private households, which will see mail arrive as much as a day later.

Postal Service Ramps Up Address Quality Monitoring

Postal Service Ramps Up Address Quality Monitoring

Every piece in a mailing will now be checked for bad addresses, owing to tech advances. Plus, USPS is testing a new fee structure for faulty lists.

Late Holiday Deliveries Slashed by 85 Percent This Year

Late Holiday Deliveries Slashed by 85 Percent This Year

Better planning, more temporary workers, and heightened restrictions on retailers limited late deliveries to under 300,000.

USPS Not Letting Go of Holiday Package Business

USPS Not Letting Go of Holiday Package Business

"We'll take your returns," the Postal Service tells America in the denouement of its holiday advertising campaign.

Will Megan Brennan Deliver the U.S. Postal Service?

Will Megan Brennan Deliver the U.S. Postal Service?

Megan Brennan will make history in February by becoming the first woman to assume the office of Postmaster General.

Left in the Lurch, Carper Pleads the Next Congress for Postal Reform

Left in the Lurch, Carper Pleads the Next Congress for Postal Reform

But question marks abound about the near-term fate of reform as the leadership of the 114th Congress continues to take shape.

FedEx to Acquire Package Returns Company

FedEx to Acquire Package Returns Company

The purchase of GENCO is calculated to expand the shipper's services in the growing e-commerce market.

Minus a Quorum, Postal Governors Assume Emergency Powers

Minus a Quorum, Postal Governors Assume Emergency Powers

With five governor approvals pending in the Senate, the remaining members of the Postal Board form a Temporary Emergency Committee.

Facebook Deep-Sixes Bing

Facebook Deep-Sixes Bing

The company limits search to the boundaries of its vast social network and pulls the plug on Bing results.

The Busiest Mailing Day of the Year

The Busiest Mailing Day of the Year

USPS expects to handle 640 million pieces. That's a 5% increase over 2013, thanks in part to an increase in advertising mail.

Senate Approves Two New PRC Commissioners

Senate Approves Two New PRC Commissioners

Former commissioners Hammond and Langley return to their posts, giving newly appointed Chairman Robert Taub a full slate to work with.

Supreme Court Weighs Direct Marketers' Access to Federal Courts

Supreme Court Weighs Direct Marketers' Access to Federal Courts

The Direct Marketing Association vied with the State of Colorado in Washington today over tax reporting responsibilities of remote sellers.

White House Appoints Taub as Acting PRC Chairman

White House Appoints Taub as Acting PRC Chairman

He says the Commission will "call it as they see it" on exigency going forward. Outgoing chair Ruth Goldway will serve out her term as a commissioner.

It'll Be a Blue Mailbox Christmas

It'll Be a Blue Mailbox Christmas

The holidays themselves are a form of augmented reality, so the Postal Service's new AR app should fit right in.

'They're Ours,' Says Postal Service of the Holidays

'They're Ours,' Says Postal Service of the Holidays

USPS direct mail blitz introduces OurSeason.com, marching out methods both material and digital aimed at claiming more than its fair share of shipping business.

Carper Questions Brennan's Appointment as Postmaster General

Carper Questions Brennan's Appointment as Postmaster General

The author of the Senate's postal reform bill wants to know more about the process used in her selection.

Mailers and Unions Unite!

Mailers and Unions Unite!

Over the past year big mailers and postal union officials worked together on a plan to rescue postal reform. But will legislators and the Postal Service listen to what they have to say?

Postal Service Reports $569 Million Revenue Increase for 2014

Postal Service Reports $569 Million Revenue Increase for 2014

Exigent increase boosts operating cash, but USPS still posts a $5.5 billion loss thanks to financial burdens and free-falling First Class Mail volume.

Donahoe Retires; Brennan Tapped as First Woman Postmaster General

Donahoe Retires; Brennan Tapped as First Woman Postmaster General

Postmaster General Patrick Donahoe, who helped guide the agency through troubled times, will step down on February 1, 2015. COO Megan Brennan is named to replace him.

Senate Committee Okays Barnett for Another Term on Postal Board

Senate Committee Okays Barnett for Another Term on Postal Board

Postal Board of Governors Chairman Mickey Barnett is sure to win final approval from the Senate to return to the short-handed board.

Direct Mail Helps Old Chicago Make Some Dough

Direct Mail Helps Old Chicago Make Some Dough

Hold the digital. Why direct mail accounts for a large portion of the pizza chain's marketing pie.

Washington Post: Postal Reform Is Job One

Washington Post: Postal Reform Is Job One

Congress isn't the problem, special interests are, says the paper. Meanwhile, Wisconsin Republican Ron Johnson waits to take over Senate postal oversight committee.

Post Office Is the Latest Data Breach Victim

Post Office Is the Latest Data Breach Victim

Customers who had dealings with USPS's Customer Care Center in the first half of the year are at risk of having personal data pilfered.

USPS Will Deliver Packages 7 Days a Week for Holidays

USPS Will Deliver Packages 7 Days a Week for Holidays

The Postal Service ratchets up its game to match FedEx and UPS in a grab for a larger share of high package volume.

Carper Says Postal Reform Can Be Passed in Lame Duck Session

Carper Says Postal Reform Can Be Passed in Lame Duck Session

The Senate bill coauthor is willing to compromise on some measures, but not on his resolve to make the exigent rate permanent.

Yes, Direct Mailers, There Is a Santa Claus. No Rate Increase This January.

Yes, Direct Mailers, There Is a Santa Claus. No Rate Increase This January.

Ever since 2006, direct mailers have become accustomed to planning for a January hike in Standard Mail rates.

Target Fires First Salvo in Holiday Shipping Wars

Target Fires First Salvo in Holiday Shipping Wars

Free 3-to-5-day shipping on all orders from Target commences immediately. Other top retailers still require order minimums.

Top 10 Reasons to Pass Postal Reform

Top 10 Reasons to Pass Postal Reform

Backers of the Carper-Coburn Act give Senate colleagues grounds for placing the Postal Service at the tops of their post-election agendas.

USPS Direct Mail Campaign Targets UPS and FedEx

USPS Direct Mail Campaign Targets UPS and FedEx

The Postal Service takes advantage of new dimensional pricing to seize commercial package and shipping business.

Postmaster General: 'No January Rate Increase'

Postmaster General: 'No January Rate Increase'

Uncertain over exigency's fate, Donahoe says Postal Board of Governors will delay any appeal for an increase until later in the year.

Congress's Research Arm Cites Retiree Fund as USPS's Undoing

Congress's Research Arm Cites Retiree Fund as USPS's Undoing

It also points to advertising mail as the key to growth, making a subtle case for the continuation of exigency.

Gopost Self-Service Parcel Lockers Appear in New York and Washington

Gopost Self-Service Parcel Lockers Appear in New York and Washington

Gopost lockers allow customers to pick up and ship packages.

DHL's Parcelcopter to Become First Drone to Fly on its Own

DHL's Parcelcopter to Become First Drone to Fly on its Own

The pilot project without a pilot will deliver prescription drugs to the North Sea Island of Juist.

Canada Post Intros D-I-Y Direct Mail Campaigns

Canada Post Intros D-I-Y Direct Mail Campaigns

Snap Admail targets recipients, plans delivery routes, designs creative, and figures postage for SMBs in matters of hours.

USPS Board Chairman: "Packages Are the Future"

USPS Board Chairman: "Packages Are the Future"

The 21st century Postal Service is about packages, Barnett tells committee chairman Carper, who agrees and adds that permanent exigency will recapitalize the agency.

USPS Commissions Brain Research on Direct Mail

USPS Commissions Brain Research on Direct Mail

The Office of the Inspector General seeks neuroscientists to investigate human responses to digital and physical media.

Carper Condemns Moratorium on Postal Facility Closures

Carper Condemns Moratorium on Postal Facility Closures

The sponsor of the Postal Reform Act says Senate actions to delay consolidation will ultimately do harm to the Postal Service and its workers.

Postal Service Tests Parcel Lockers

Postal Service Tests Parcel Lockers

Self-service "Gopost" lockers—from which customers can pick up and ship packages—appear in New York and Washington, D.C.

Multicarrier Systems Are High on Marketers' Gift List

Multicarrier Systems Are High on Marketers' Gift List

Free shipping and overnight delivery have become table stakes among e-commerce companies battling for holiday dollars, so failing to deliver as promised can have horrible repercussions.

Carper Won't Give Up on Postal Reform in 2014

Carper Won't Give Up on Postal Reform in 2014

The postal reformer issues a challenge to fellow senators to pass his bill during the current Congress and "save the Postal Service before it's too late."

USPS Lowers Priority Mail Rates for Business Shippers

USPS Lowers Priority Mail Rates for Business Shippers

UPS contends that the Postal Service is using the exigent increase to fund low-ball shipping rates and make a grab for e-commerce's growing delivery business.

Senators Plead for One-Year Moratorium on Postal Consolidation

Senators Plead for One-Year Moratorium on Postal Consolidation

Half the Senate wants to block Phase 2 of USPS's Network Rationalization plan. Are they serious, or merely posturing?

Melissa Goes to Canada

Melissa Goes to Canada

Melissa Data adds Canadian change of address processing to its cloud-based NCOA service.

82 More Postal Facilities to Close; Mailers Expect Not to Notice

82 More Postal Facilities to Close; Mailers Expect Not to Notice

The U.S. Postal Service has become very good at closing and consolidating postal facilities.

PRC Grants Mailers' Request for Review of Rate Elasticity

PRC Grants Mailers' Request for Review of Rate Elasticity

An August conference is scheduled to examine whether postal rates are inelastic and don't cause volume decreases when they're raised.

Postal Board Nominees Would Hand Rate-Setting Authority to USPS

Postal Board Nominees Would Hand Rate-Setting Authority to USPS

Three of four potential Postal governors favor giving the Postal Service primacy over the PRC in setting rates.

Former Reagan Budget Director Could Return to Postal Board

Former Reagan Budget Director Could Return to Postal Board

One-time OMB director and FTC chairman James C. Miller III and Victoria Reggie Kennedy lead a slate of four nominated to join the Postal Board of Governors.

Postal Service's 2013 Performance Review Is In

Postal Service's 2013 Performance Review Is In

USPS came close to hitting service and financial goals, in the PRC's estimation, but fell short in customer experience.

Carper Pleads for Reform to Avoid Closing 82 Postal Facilities

Carper Pleads for Reform to Avoid Closing 82 Postal Facilities

The sponsor of the Senate Postal Reform Act says passing it now could delay Phase 2 of the Postal Service's 'network rationalization' plan for at least two years.

USPS to Reduce Business Rates on Priority Mail

USPS to Reduce Business Rates on Priority Mail

The Postal Service makes an aggressive play in shipping, dropping prices an average 2.3% for Commercial Plus customers.

Ricoh Strikes a Blow for Multichannel on a Small Scale

Ricoh Strikes a Blow for Multichannel on a Small Scale

The company introduces a creative service to help print shops augment direct mail with email and pURL landing pages.

Marketers Need to Address UPS, FedEx Rate Changes

Marketers Need to Address UPS, FedEx Rate Changes

A leading shipping industry expert warns that size-based rates will affect marketing and pricing decisions when the rates take effect next year.

Cataloger Scores an NSA From the Postal Service

Cataloger Scores an NSA From the Postal Service

Nearly three years in the making, Potpourri's groundbreaking Negotiated Service Agreement creates a template for other catalogers to follow.

Pitney Bowes Expands Presort in Southeast

Pitney Bowes Expands Presort in Southeast

Its South Carolina facility is the new home to the company's fifth direct mail presort center.

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