The USTA's Strategy to Ace the Customer Experience

The USTA's Strategy to Ace the Customer Experience

The US Open may be the organization's centerpiece, but its CX strategy is a year-round endeavor.

One Town That Will Track You Down

One Town That Will Track You Down

Chicago is outfitting its streets with censors that track traffic patterns and cell phone usage. Hey, can you get Wi-Fi widdat?

Gaming Companies Excel at Engaging GenY

Gaming Companies Excel at Engaging GenY

Connecting with millennials isn't as hard as marketers think, and these companies are proving it.

Blogs (from Brands) That Rock

Blogs (from Brands) That Rock

Uber, GE, and HomeGoods are just a few of the brands that are using blogs to ignite social buzz, build a culture—and hopefully rev up sales.

My Plan to Replace the Postal Service's Truck Fleet

My Plan to Replace the Postal Service's Truck Fleet

The Postal Service uses its aging fleet as an object of pity. Why not deploy it as a revenue-generating media vehicle instead?

Social Is a Key Part of 24 Hour Fitness' Lead Gen. Regimen

Social Is a Key Part of 24 Hour Fitness' Lead Gen. Regimen

Peer-to-peer referrals produce healthy conversion rates.

Not Every Small Business Prioritizes Marketing

Not Every Small Business Prioritizes Marketing

Whether or not it's to their detriment, some companies simply aren't interested in marketing, and probably never will be.

Marketers Speak out on Data, Email, and the Customer Experience

Marketers Speak out on Data, Email, and the Customer Experience

What are marketers talking about? In large part, how data changes everything.

Goodbye Junk Mail, Hello Junk Apps

Goodbye Junk Mail, Hello Junk Apps

Are apps that hail cabs and grow food that's incapable of being ingested really changing the world? Or are they simply making the world weirder and more disconnected?

TD Canada Trust and Samsung Remember to Give Thanks

TD Canada Trust and Samsung Remember to Give Thanks

Today's marketers need to mind their manners and appreciate customers.

It's Not Just Omnichannel, It's Omnibrand.

It's Not Just Omnichannel, It's Omnibrand.

It's going to take an indivisible organization to implement a truly optimal customer-centric strategy.

You're Invited...to Unleash the Power of Marketing Technology

You're Invited...to Unleash the Power of Marketing Technology

Join me on January 29 in New York for a potent mix of strategic thinking and best practice benchmarking on using technology to innovate marketing.

Four Loyalty Lessons Marketers Can Learn From Brett Favre

Four Loyalty Lessons Marketers Can Learn From Brett Favre

The former Green Bay Packers quarterback's journey exemplifies what it takes for brands to win—and lose—fans.

Making the Case for Aggregate Data Over Individual Data

Making the Case for Aggregate Data Over Individual Data

Like the view of the proverbial forest, sometimes a broader view may be better.

Voice of the Customer Is Far More Than Surveys

Voice of the Customer Is Far More Than Surveys

Linking what's learned from direct and indirect customer input creates a more holistic view of customers' expectations, needs, and perceptions.

All the Post Office Needs Is a Little Repackaging

All the Post Office Needs Is a Little Repackaging

If big mailers want Standard Mail prices kept in line, they need to root, root, root for the Postal Service shipping team. It trails UPS and FedEx by $6 per package.

The State of B2B Marketing Automation

The State of B2B Marketing Automation

Adoption of marketing automation in B2B varies widely by industry—as does the perception of its value.

Do You Really Know What Motivates Your Customers?

Do You Really Know What Motivates Your Customers?

Direct marketing is about understanding customers enough to drive them to act; Walk the Walk is a distinctive example.

5 Trends Influencing Marketing Today and, More so, Tomorrow

5 Trends Influencing Marketing Today and, More so, Tomorrow

From marketing tools to customer behaviors, here are five developments that continue to gain steam—and what to do about them.

4 Elements of Modern Marketing

4 Elements of Modern Marketing

Marketers who want to stay relevant need to go back to these four basics.

This Summer Vacation, Drift Into the Polar Vortex

This Summer Vacation, Drift Into the Polar Vortex

The demon that brought you the killer winter is back, but this time around the vortex will be a builder of revenues, not snowdrifts.

When it Comes to Storytelling, Tyson Is No Chicken

When it Comes to Storytelling, Tyson Is No Chicken

The poultry processor launches a 360-degree campaign to generate awareness for a new product.

This Company Doesn't Collect Data. Here's Why.

This Company Doesn't Collect Data. Here's Why.

Stock image site 99cimages has a new vision for e-commerce—and it doesn't include a username and password.

Marketing: The 'Yes, We Can Do It—Wait, What's the Question?' Department

Marketing: The 'Yes, We Can Do It—Wait, What's the Question?' Department

Mo data, mo channels, mo tools, mo customer expectations—mo problems. Marketers need to get a handle on their workloads or their productivity, and their sanity, will suffer.

When CRM Morphed Into CMR

When CRM Morphed Into CMR

A Harvard Business Review study says B2B salespeople are playing catch-up in the game of customer-managed relationships.

Will the ASICS World Series of Beach Volleyball Ace Multichannel Marketing?

Will the ASICS World Series of Beach Volleyball Ace Multichannel Marketing?

The event's creators are using marketing to spike the tournament to the forefront of the sports world amid World Cup frenzy.

Get Integrated Analytics—or Get Lost (as in Lost Customers)

Get Integrated Analytics—or Get Lost (as in Lost Customers)

Tealeaf's Ken Bisconti wants to know, "Why is every interaction with a brand NOT a marketing opportunity?" Good question.

2014: The Year of Transition for Marketers

2014: The Year of Transition for Marketers

Why this is the year—and era—of change in the field of marketing.

Vids Are Meant To Be Seen and not Viewed

Vids Are Meant To Be Seen and not Viewed

Not even advanced digital technology is capable of settling the age-old debate over what constitutes an ad impression.

Spangler Candy Is No Dum Dum When it Comes to Email

Spangler Candy Is No Dum Dum When it Comes to Email

Who can take data and turn it into insight? The candy man can.

What's the World Cup Coming to? Mobile.

What's the World Cup Coming to? Mobile.

The World Cup is an event that transcends sports—and mobile is a channel that transcends everything.

15 Digital Facts Every Marketer Should Know

15 Digital Facts Every Marketer Should Know

Emails with no subject lines, CEOs on social media, and other top digital tips, trends, and stats for today's marketers.

This Really Is the Year of Mobile. Seriously.

This Really Is the Year of Mobile. Seriously.

Forrester's chief of idea development tells why mobile's moment has officially come.

Nike, Coca-Cola, and Emirates Clench Top Three World Cup Social Spots

Nike, Coca-Cola, and Emirates Clench Top Three World Cup Social Spots

These brands show what it takes to win.

The First Truly Social Cup

The First Truly Social Cup

Social media's taking center stage—or shall we say center field—at the 2014 World Cup. Who needs sponsorship when you've got social?

Spontaneous Strategy: The Art of Viral Content

Spontaneous Strategy: The Art of Viral Content

Apparently unplanned, successful viral content requires major strategy.

Exigency, Round 2

Exigency, Round 2

Neither mailers nor the USPS were happy with the decision handed down by postal regulators in the exigent rate case. Now both sides prepare to reenter the ring in appeals court.

GE Explains the Mechanics of "Suck, Squeeze, Bang, Blow" Through YouTube

GE Explains the Mechanics of "Suck, Squeeze, Bang, Blow" Through YouTube

The innovation and technology company illustrates how its machines work through visual storytelling.

Why We Decided Gamification Isn't in Our Game Plan

Why We Decided Gamification Isn't in Our Game Plan

The circus is leaving town. After a year of experimentation, we're going to remove Marketing Mavens from dmnews.com.

The Neo-Age of Mobile

The Neo-Age of Mobile

Chief mobile strategists look beyond the typical location-based campaign and share how marketers can prompt customers to discover, engage, and purchase on devices.

No More MAC Attacks Is Good News for Marketers

No More MAC Attacks Is Good News for Marketers

Apple's decision to randomize media access control codes in iOS 8 begins the dismantling of a major stumbling block to locating consumers via mobile devices.

Q&A: How Marketers Can Foster Better Relationships With Data Analysts

Q&A: How Marketers Can Foster Better Relationships With Data Analysts

Adobe Social's product marketing manager discusses why collaboration between the two remains a challenge and why marketers should keep their eyes on messaging apps.

Tag Management Beyond the Tag

Tag Management Beyond the Tag

"The number of digital touchpoints is increasing exponentially—and with the Internet of Everything no longer the plot of a Philip K. Dick novel, marketers need a strategy to keep up."

World Cup Social Campaigns Score Big

World Cup Social Campaigns Score Big

Marketers get in the game with these wily World Cup social media marketing campaigns.

What's on Marketers' Minds?

What's on Marketers' Minds?

Copious road trips lead to insight on the many paths to success marketers are, or should be, traveling today.

Are the Days of Batch and Blast Behind Us?

Are the Days of Batch and Blast Behind Us?

Everyone says 2013 was the year of mobile. Hardly noticed was the fact that it was also the year when email marketers decided to get serious about direct marketing.

10 Out-of-this-World Social Content Tips from NASA 360

10 Out-of-this-World Social Content Tips from NASA 360

A countdown of the top ways NASA 360 uses social content to make its follower engagement skyrocket.

Multi-Screen Means the Right Screens—Not EVERY Screen

Multi-Screen Means the Right Screens—Not EVERY Screen

At the risk of sounding like Yoda: Technology may dazzle, but mobile strategy does not it make.

It's Time to Be Digital by Design

It's Time to Be Digital by Design

Companies with siloed operations are certain to lose ground to more connected competitors.

Why Email Marketing Remains So Effective

Why Email Marketing Remains So Effective

A simple reward, apology, thank you, or reminder can go a long way with email subscribers.

Is Social Media Safe for Marketers?

Is Social Media Safe for Marketers?

Hacking gets all the attention, but bullying appears to be as big a problem. Should marketers take greater stock of the environment social networks provide for their messages?

11 Ways Facebook Can Help SMBs Grow Their Business

11 Ways Facebook Can Help SMBs Grow Their Business

Four panelists share their tips at Facebook Fit New York.

For Marketers, Every Day Should Be Hug Your Cat Day

For Marketers, Every Day Should Be Hug Your Cat Day

Marketers, June 4 is National Hug Your Cat Day. Make sure to thank the cat population for their vast contribution to the marketing landscape with a cuddle and a rub.

How to Kick Off a World Cup Social Campaign

How to Kick Off a World Cup Social Campaign

Marketers can score a winning goal with these four social media strategies.

The Return of Mass Marketing?

The Return of Mass Marketing?

FTC Commissioner Brill wants marketers to be more democratic with their messages and offers. But being selective is what direct marketers get paid to do.

Creative Bravery Helps McDonald's Achieve Golden Results

Creative Bravery Helps McDonald's Achieve Golden Results

Innovative advertising? The fast-food chain is lovin' it.

The Creep Line

The Creep Line

How marketers can know if they've crossed the line with personal data.

In Concert with Your Mobile Audience

In Concert with Your Mobile Audience

Live audiences are already engaged—but smart brands can capitalize on that beyond traditional sponsorship by making "Brought to You By" really mean something.

In Digital Town, Talk is Dear

In Digital Town, Talk is Dear

Marketers who hope to form personal relationships with their customers are texting in the wind. Digital consumers are all about business, and they certainly don't want to talk to you.

P&G's Qualitative Study Produces Hair-Raising Insight

P&G's Qualitative Study Produces Hair-Raising Insight

The consumer goods organization relies on qualitative research to learn more about its thriving Hispanic community.

Social TV Analytics That Go Beyond the Buzz-Numbers

Social TV Analytics That Go Beyond the Buzz-Numbers

Volumetric measures will only take you so far. How many people are tweeting about your brand or program is nearly irrelevant if you don't also know the context.

Really, Every Week Is Internet Week, So...

Really, Every Week Is Internet Week, So...

Salesforce ExactTarget Marketing Cloud (say that five times fast) CMO Mike Lazerow talks tech (a little), apps, and philanthropy at Internet Week in NYC.

Overcome Silos With Integrated Marketing Management

Overcome Silos With Integrated Marketing Management

Gartner's Kimberly Collins discusses how marketers can create a consistent customer experience.

Future Success Lies in Customer Centricity

Future Success Lies in Customer Centricity

Organizations that want to thrive long term must focus on the customer, Gartner says.

A Snapshot of the 21st Century Marketer

A Snapshot of the 21st Century Marketer

Today's marketer needs to be digital, mobile, social, personal, and always on.

This Is How CX Is Done in Email

This Is How CX Is Done in Email

When your charter is customer experience, your CX better be spot on—especially when mistakes happen. At CXPA, it is.

Some Trashy Ideas for Your Content Marketing

Some Trashy Ideas for Your Content Marketing

Consumers fret that they consume too much and harm Mother Earth. They also are loath to stop consuming and hurt the economy. Is this writer the only one to spot a marketing angle here?

When Brand and Customer Experience Are One

When Brand and Customer Experience Are One

Sprint's Bob Johnson discusses the lasting impression of CX and its impact on revenue

We're Living in a Post-Marketing World

We're Living in a Post-Marketing World

It might sound like a tautology, but it's not: Everything is marketing and marketing is everything.

Small Business Marketing 101

Small Business Marketing 101

10 ways small business owners can get their marketing strategies off the ground.

Meet a Marketer Who Owns Customer Experience

Meet a Marketer Who Owns Customer Experience

Chief Experience Officer Alison Circle is using her marketing expertise to transform a 135-year-old institution.

We Can Do It? We DID Do It.

We Can Do It? We DID Do It.

A few more pearls of wisdom from the 2014 Marketing Hall of Femme honorees. They know what they're talking about.

The Secret Ingredient for a Successful Email Campaign

The Secret Ingredient for a Successful Email Campaign

A tasty Mexican treat turns into a lesson about targeted email marketing.

7 Skills New Marketers Must Master

7 Skills New Marketers Must Master

Experts outline specific concepts, skills, and traits aspiring marketers must possess to build a successful career today.

Back in the U.S.S.R.

Back in the U.S.S.R.

Craft your Moscow-bound emails with the Soviet...er, Russian... reader in mind. Vladimir Putin intends to leave the West behind in his quest to control digital discourse in the homeland.

An Ode to My Favorite Small Business Owner

An Ode to My Favorite Small Business Owner

In honor of Mother's Day, I discuss how my mother went from MOM to CEO of her own business.

Don't Be at Cross-Screen Purposes with Your Customers

Don't Be at Cross-Screen Purposes with Your Customers

If your marketing doesn't travel across consumers' screens—then you're missing an integral part of the customer journey.

The Periodic Table of Content Marketing

The Periodic Table of Content Marketing

Turns out, there's a science to content marketing. Here's the proof.

Digital and Mobile are The Godfrey Hotel's Greatest Amenities

Digital and Mobile are The Godfrey Hotel's Greatest Amenities

The Chicago-based hotel provides guests with their own digital and mobile concierge.

How to Get a 360-Degree View of an Email Subscriber

How to Get a 360-Degree View of an Email Subscriber

Four ways marketers can get to know their email subscribers.

8 Ways to Succeed in Today's Marketing Environment

8 Ways to Succeed in Today's Marketing Environment

Marketing EDGE Rising Star award winners offer their advice on how to achieve success in today's data and tech driven marketing world.

Growth Hacking and the App-Spam Scam

Growth Hacking and the App-Spam Scam

Top social and gaming apps play fast and loose with users' contact lists, with little out there to stop them, claims a new study.

4 Ways to Make 140 Characters Count

4 Ways to Make 140 Characters Count

Here's how to market a brand successfully in a Twitter bio.

It Ain't Easy Being a Green Marketer

It Ain't Easy Being a Green Marketer

If brands are going to talk the green talk, they need to be prepared to walk the green walk. This and other Earth Day-related musings.

Relevance Is the "Sole" of Finish Line's Remarketing

Relevance Is the "Sole" of Finish Line's Remarketing

How the athletic footwear retailer applied its email remarketing tactics to Facebook.

In a World of Technological Novelty, Execution Prevails

In a World of Technological Novelty, Execution Prevails

A successful business and marketing strategy needn't rely on unique ideas so much as exceptional execution of any idea, a marketing expert says.

Is 5-Day Delivery USPS's Way of Saying It's Giving Up on Mail?

Is 5-Day Delivery USPS's Way of Saying It's Giving Up on Mail?

The head of the PRC and a noted union leader think so. They wonder why such an exclusive business isn't 24/7 instead.

Président Replaces Cheesy TV Spots with Digital

Président Replaces Cheesy TV Spots with Digital

Marketing + Cheese: What more could you want?

Unhidden YouTube Talent

Unhidden YouTube Talent

The problem with trends: Most brands find out about them when they're already cresting. But virality means getting behind a trend before it hits.

The Honeymoon's Over: How to Fix the Agency/Client Relationship

The Honeymoon's Over: How to Fix the Agency/Client Relationship

Marketers, if it annoys you when your agency leaves the toilet seat up—tell them. This and other tips on how to dispel the illusion of productivity.

The Age of the Customer Intensifies

The Age of the Customer Intensifies

Forrester's David Cooperstein explains how successful marketers focus not only on campaigns, but also on the customer.

How Mentoring Helps Marketers Rise to the Challenge

How Mentoring Helps Marketers Rise to the Challenge

Marketing EDGE Rising Star award winners explain why mentoring is a vital part of marketing education and how marketers can do it better.

Digital Marketing Prowess Could Sway Midterm Elections

Digital Marketing Prowess Could Sway Midterm Elections

The composition of the 114th Congress may well be determined by great email campaigns instead of negative TV ads.

Was Jesus a Good Investment for Kapitall?

Was Jesus a Good Investment for Kapitall?

The financial services company invested in controversial marketing. The question is whether it paid off.

Patience Is a Virtue (That Consumers Don't Have)

Patience Is a Virtue (That Consumers Don't Have)

How long would you wait around for a mobile website to load? No need to respond. I already know the answer: less than one second.

Four Millennial Marketing Myths

Four Millennial Marketing Myths

Separate fact from fiction when it comes to marketing to America's young adults.

Are Customers Satisfied With Your Multichannel Experience?

Are Customers Satisfied With Your Multichannel Experience?

If one channel fails a customer, the whole cross-channel experience fails.

Enter the Selfie-Razzi

Enter the Selfie-Razzi

A new marketing medium is born, as Samsung enables A-listers to become their own paparazzi.

8 Ways Marketers can Better Target Gmail Subscribers

8 Ways Marketers can Better Target Gmail Subscribers

Email marketing experts reveal their top tips for reaching Gmail users in honor of the webmail service's 10th birthday.

Psych! April Fool's Day 2014, Marketing Style

Psych! April Fool's Day 2014, Marketing Style

It's not always easy to do good satire, but some brands and agencies really do know how to bring the funny.

Sign up to our newsletters

Latest Jobs:


Company of the week

Data Services, Inc. meets the needs of today's data-driven marketer by providing front-end database management and data analytics platforms alongside our expertise in global contact data quality, database building and ongoing maintenance that comes with our 45+ years in business.


Find out more here »

Featured Articles

Pitney Bowes Intros Location Intelligence Platform

Pitney Bowes Intros Location Intelligence Platform

Spectrum Spatial attempts to make the world a small marketplace for B2B and B2C companies alike.

The New Path of the B2B Buyer's Journey

The New Path of the B2B Buyer's Journey

Intent, which tells you who, how, and when to target, is a common thread on the customer journey.

Which Brands Are the Most (and Least) Trusted?

Which Brands Are the Most (and Least) Trusted?

It's been a bad year for TV service providers.