No use crying over spilled wine—at least not after the customer experience I had.
No, not that left...left-brained—that is, leaders who are as data-driven as they are creative.
Creativity, data, measurement, and mobile are the social network's main pillars.
Custom mail for consumers, direct mail triggered by clicks for digital advertisers, and partnerships providing rides home for wedding-goers are some tips offered by experts.
Turns out that a few small details can make a big impact on your customers—and their decisions.
"Incentive compensation is the third rail in marketing, product [management], and sales alignment."
The used car salesman may be endangered by Edmunds' introduction of a new digital innovation in buying and selling automobiles.
Gartner Research VP Adam Sarner explains how marketers can benefit from "right-time" moments.
Marketers need to deliver measurable results that show the value of marketing.
Consumers make irrational purchase decisions; help them choose you.
New CMO Jim Cochrane was most recently USPS's tech chief. Why can't he recast the Post Office as the Uber of delivery?
Minute Maid, Pandora, Pampers, P&G, and Cardstore prove that storytelling is the mother of all marketing.
Brand marketers, business owners, and supporters take to social media to celebrate small business innovation.
One chief marketer breaks down the unique benefits found in only social media metrics.
The current crop of presidential candidates are in lead-gen mode, and you're only truly qualified if you put up some cash.
The personalized documentary series "Do Not Track" explores the inner-workings and transparency of the modern Web economy.
What do cheese, comics, music, and sports have in common? Tons of marketing insight, apparently.
NetChoice calls out the nation's most Internet-unfriendly bills and laws.
The Philadelphia Eagles quarterback knows a thing or two about staying relevant and proving one's worth.
The Avengers is a cultural phenomenon for good reason. Here are a few gems marketers can glean from the comic's brand and its movies.
There's a new standard of communication—the emoji.
Shoot, this is the longest and most boring financial ad I've ever seen. No wait, Hillary's running for president!
On Deadline Day, a persuasive language consultant rates how well the emails of tax service providers spurred taxpayers into action in 2015.
The seeds of change have been sown. Here's the potential fruit.
Plus-size clothing retailer Lane Bryant redefines sexy with its new campaign—and in the process, ignites a social media firestorm.
DC lobbyist Alex Vogel has sat behind the seat of power in the Senate. Here's his advice on how businesspeople can get the attention of the decision-maker at the desk.
The jerky company double teams the competition using TV and digital.
Relying too much on empathy-driven instincts and too little on objective research can lead to poor assumptions instead of wise marketing decisions.
From marketing preferences to career aspirations, here's what separates the new from the newer.
Increased competition poses new challenges for today's marketers. Turns out that a helpful attitude may be the way to break through the noise.
Customers who are truly loyal—emotionally connected to a brand—are hard to come by. Most are just behaviorally loyal. But beware: Some habits are easy to change.
Those two old standbys command the highest ROI and response rate, respectively. Social and mobile are still waiting for their cab to arrive.
The real estate company's director of social media gives examples of how marketers can produce content that captures consumers' attention in their brand's social streams.
The re-launch of the music streaming service has everyone talking—and marketers buzzing.
Here's the social buzz around the slew of announcements at F8.
Economist Robert Shapiro uses unplumbed factors to arrive at the valuation, which is four times greater than the government's.
Personalization and promotions are nice, but these four brands know how to tap into the things that truly make consumers happy.
In the digital future customers will demand more. Here are 10 areas marketers need to consider to be prepared.
The clothing and accessories brand uses customer behavior data to connect its marketing across channels.
Marketing leaders from GE, LinkedIn, and Twitter discuss their views of customer centricity and innovation in a time of momentous change.
Words exchanged in a Congressional committee and an Inspector General's investigation infer a delay in the rollout of Net Neutrality.
Be the blue cheese within your industry.
Marketers need to think differently--not jump on the industry bandwagon--to succeed in today's highly disrupted business world.
Email may be mature, but it's time for it to be more cougar than matron.
Hate Amazon because it rules in price? Actually, it's worse than that. It's the king of customer experience, too.
Customers thirst for standout customer experiences from brands. Coca-Cola's Lorie Buckingham explains how the beverage brand consistently and continuously delivers them.
Our in-house infographics helped me better understand the turning tide in marketing. Maybe they'll help you too.
Create campaigns that encourage shoppers to celebrate a brand's success by honoring the personal stories of customers.
As the purview of marketing extends into sales and service, marketers are facing an identity crisis, says Schneider Electric CMO Chris Hummel.
I was happy. I was making my own way, outside of the reality TV and social media spheres. Then along came Chris Soules.
Now that you've finished watching House of Cards, check out these four tips on how to make your customers completely enraptured with your brand.
Marketers don't stand much of a chance against llamas and dresses, and that's OK.
Panelists at Social Media Week provide a simple roadmap on how to use hashtags to bolster a brand.
A new study suggests that sales leaders have a better chance of climbing the corporate ladder than their marketing counterparts.
Will it be jillions of art and privacy lovers who turn the site into a self-contained bazaar of taste? Or will it be Ello?
The Web has forced marketers to take people as serious as product, place, price, and promotion.
Why market to the masses when you can have a passionate core base promote your brand for you?
Only 50% of marketers routinely use data-driven marketing to personalize communications and offers to enhance the customer experience.
By 2025 technology spending will grow tenfold to $120 billion and Super Bowl ads will cost half as much as they do now.
My tips for being a perfect host, whether in your home or for a brand.
Video game brands are excelling in customer engagement, content marketing, and even physical retail. Here's how.
Marketers are a creative bunch. That applies to their titles as much as to their campaigns.
Unexpected insights on email marketing from someone who lives it.
When is a lot of bad really good? When they're reviews on Amazon.
There's a lot of industry confusion. Here are 50 of the most arousing complexities.
Talk of trendy wares is already sparking several million social mentions.
Here's a catalogue of several recent campaigns sure to spark innovation, creativity, and results.
Marketing success today takes collaboration not only among marketers, but especially with their technologist colleagues, asserts Kimberly-Clark's Mayur Gutpa. Here's what else captured attention at DMN's Marketing&Tech Innovation Summit.
Technology speeds onward, but e-commerce sites lag behind. Load times on mobile sites increased almost a full second over the holidays.
The AMG GT's cumulative traffic increase on Edmunds.com nearly quadrupled that of the BMW i3.
Data quality is always better than quantity when sending marketing emails.
In three minutes, Missy Elliott stole the halftime show and grew streams of her music by almost 700%.
Yesterday, on Privacy Day, business leaders celebrated the sanctity of their customers' data. The question is, can they protect their own?
Clearly, having a siloed organization didn't work for the New England Patriots.
Musicians today are galvanizing their audiences for big gains. Here's what marketers can use from those strategies to harmonize their own approach to customer engagement.
The social media landscape continues to change for marketers—at a rapid pace. With no signs of slowing down, here's a brief breakdown of some of the biggest shifts on the social scene.
When marketing and tech join forces, brands become unstoppable.
"It's a story almost too big to tell," says Allen Kane, director of the National Postal Museum.
To quote Vince Lombardi: "The greatest accomplishment is not in never falling, but in rising again after you fall."
Netsuite CMO Fred Studer doesn't just want to reinvent the company's marketing; he wants to incite an uprising.
The scariest phrase circulating among attendees at this weeks National Retail Federation show: price transparency.
Because who doesn't want to relive Sunday's madness all over again?
Culture, community, and technology motivate consumers across the spectrum. So the more marketers know, the better their chances at relevancy.
Here's an interesting lexicon of some of the top terms already making noise this year.
A compendium of advice for achieving marketing excellence in 2015.
The Postal Service may be under attack from all sides, but, vowed the Postmaster General in his farewell speech, it will keep marching on.
A recap of the retailer's 2014 year; plus, my advice for a brighter 2015.
This year's Consumer Electronics Show isn't just for techies; it's an event that's informing savvy marketers and placing them ahead of the tech curve.
Do you know your customers well enough to make an engaging connection?
Customers can be a powerful source of marketing for a brand—if they're inspired to use that power for good.
Some think Sony's cyber security drama was manufactured to sell a movie. If so, it clearly wasn't worth it.
The exaggerations in marketing are, well, overly exaggerated.
What if Amy Pascal and Scott Rudin had been pen pals instead? They'd keep their jobs and we'd be free to watch a dictator assassinated on the big screen.
The mobile market expands every year, and 2014 was no exception. Here are some of the year's biggest mobile marketing moments.
Here are some words of wisdom that marketers can use to motivate their staffs in the New Year.
Common folk marvel over medical miracles. Dr. Ron Herskowitz marvels over the efficacy of digital marketing tools.
Three quarters of digital marketers say their job has become more complicated. The other 25% must be whiz kids.
Americans surveyed are willing to give up alcohol, chocolate, coffee, or sex for a month rather than get a call from a telemarketer on their mobile phone.
Here's some concrete advice on how to make the most of your funds in the New Year.
Marketing experts share their advice on what marketers can do differently to improve their performance next year.
Company of the Week
SK&A is a leading provider of U.S. healthcare information solutions and databases. As part of IMS Health, SK&A researches and maintains contact and profiling data for over 2 million healthcare providers, including 800,000+ prescribers. SK&A's data supports research and marketing initiatives for life sciences, medical device, managed healthcare, direct marketing, publishing, education and more. SK&A's proprietary databases are telephone-verified twice per year from its world class Research Centers. SK&A enables multi-channel marketing and sets the standard for data quality and reliability. SK&A's customers include many of America's most recognized healthcare, publishing and pharmaceutical institutions.
SK&A is a leading provider of U.S. healthcare information solutions and databases. As ...