Yahoo Selects Kana to Provide Customer E-mail Software

Share this content:
Yahoo, Santa Clara, CA, yesterday selected Kana Communications, Redwood City, CA, to provide software for the management of its online user e-mail.


Kana Response, a Web-based customer service software, will be used across Yahoo's online customer communications services. The software will enable Yahoo representatives to respond faster to online user e-mail.


"We chose Kana because they share our commitment to high-quality customer care and service," said David Pollay, senior director at Yahoo's customer care department. "Kana's team of professionals have provided several Yahoo departments with the ability to handle customer communication for our millions of users in an easy and effective manner."
close

Next Article in Digital Marketing

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above