Study: Most Consumers Research Online, Then Buy in Store

Share this content:
Nearly 75 percent of respondents to a survey released yesterday by BIGresearch said they regularly or occasionally go online to research before making an in-store purchase.

As a result, retailers who don't integrate in-store marketing with online initiatives risk losing incremental sales opportunities, according to BIGresearch, Columbus, OH.

"Retailers have focused on their in-store experience, but for many consumers online research is replacing the store as a way of gathering information on products and pricing before purchasing at the store level," Joe Pilotta of BIGresearch said.

More than 7,300 consumers participated in the February Consumer Intentions and Actions survey, which queried them about nine categories: apparel, auto, electronics, financial services, food, household cleaning products, housing, shoes and travel. Other key findings:

· 79.8 percent of men said they research electronics before buying in-store.

· 70.8 percent of women research travel online.

· Housing has the youngest average age, 40.3 years, for those who research online. Travel has the oldest average age of online researchers at 44.1.

· For income groups, the top categories researched online before purchasing are: less than $15,000 (food), $25,000-$34,999 (electronics), $50,000-$74,999 (housing) and $100,000+ (financial services).

· African-Americans research shoes online more than any other category. Hispanics research apparel online more than any other category. Whites research travel online more than any other category.


Next Article in Digital Marketing

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above