Online Service Lets People Send, Receive Gifts Anonymously

Not one to let anonymity stand in the way of e-commerce, San Francisco start-up last week launched a service that lets people send gifts using only recipients' e-mail addresses.

Under's business model, Web sites - primarily chat and community - display a button that lets visitors buy gifts for online friends and acquiantenances without knowing the recipient's mailing address.

Clicking on the button brings the visitor to a Web page offering links to merchants with products ranging from $2.50 chocolates to six-figure jewelry.

The sender pays by credit card and personalizes an e-mail message. Once the recipient gets e-mail notification of the gift, he or she can decline it or accept by supplying a shipping address.

Since the recipient chooses whether to receive the gift and where it should be delivered, claims it helps merchants limit undeliverable merchandise, spoilage and abandoned orders.

"We're opening up a new market," said Rob Hansen, president/CEO of Previously, the only way to draw revenue from chat rooms was by selling banner ads, he said. Sites displaying the logo at press time included and recently launched teen site

For its services, takes a cut of sales negotiated depending on merchants' margins and other factors. Merchants at press time included,, and

Throughout the process, the sender is blocked from learning anything about the recipient beyond their e-mail address, according to

"We are a trusted third-party escrow service for personal information," said Hansen. "The recipient needs to know that the sender can't get their personal information." sees possibilities beyond chat-room romances.

"We're seeing a tremendous amount of interest in online support communities [such as health sites] from people who have developed deep relationships, but who are still anonymous," said Hansen. Husbands who want to send their wives flowers at work, but can't remember their street addresses are also prime targets.

Once the order is placed with, the merchant has access for 30 days to senders' and recipients' e-mail addresses for shipping notification and other customer-service functions. During that time, the merchant is free to survey, cross-sell and upsell senders and recipients - theoretically, as often as they want. If merchants abuse the opportunity, however, will limit contact, Hansen said.

To get the word out, is spending $500,000 on an every-50th-gift-free promotion on alternative rock station KCNL 104.9 in San Francisco and on banners during the holidays. projects 55,000 registered users by year's end and expected to sign 20 merchants by this week.
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