News Byte: CX Scores to Take Their Place Beside Price Listings

Share this content:
Speed of delivery becomes as important as price.
Speed of delivery becomes as important as price.
 

PriceGrabber, an online merchandise amalgamator that gives shoppers pricing spectrums across the e-com universe, will begin telling people what they'll get for their money besides the product.

StellaService, which evaluates e-tailers' fulfillment and customer service operations, today announced a partnership with PriceGrabber that will present shoppers with service ratings alongside price comparisons. Consumers will learn average time to reach a live agent over the phone, average email response time, average number of days to delivery, percentage of products delivered on time, number of days for their return policy, and number of days to issue a refund.

“We're bringing more transparency to the online shopping experience and offering a compelling opportunity for retailers to differentiate themselves from the competition by showcasing their great service,” said StellaService CEO Jordy Leiser in a statement announcing the partnership.

“The integration of StellaService's ratings and customer service performance data onto PriceGrabber and our publisher sites will prove invaluable to conscious shoppers,” added PriceGrabber VP of Sales and Business Development Ben Jones.

close

Next Article in Digital Marketing

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here