News Byte: CX Scores to Take Their Place Beside Price Listings

Share this content:
Speed of delivery becomes as important as price.
Speed of delivery becomes as important as price.
 

PriceGrabber, an online merchandise amalgamator that gives shoppers pricing spectrums across the e-com universe, will begin telling people what they'll get for their money besides the product.

StellaService, which evaluates e-tailers' fulfillment and customer service operations, today announced a partnership with PriceGrabber that will present shoppers with service ratings alongside price comparisons. Consumers will learn average time to reach a live agent over the phone, average email response time, average number of days to delivery, percentage of products delivered on time, number of days for their return policy, and number of days to issue a refund.

“We're bringing more transparency to the online shopping experience and offering a compelling opportunity for retailers to differentiate themselves from the competition by showcasing their great service,” said StellaService CEO Jordy Leiser in a statement announcing the partnership.

“The integration of StellaService's ratings and customer service performance data onto PriceGrabber and our publisher sites will prove invaluable to conscious shoppers,” added PriceGrabber VP of Sales and Business Development Ben Jones.

Loading links....
close

Next Article in Digital Marketing

Sign up to our newsletters

Company of the Week

We recently were named B2B Magazine's Direct Marketing Agency of the Year, and with good reason: We make real, measureable, positive change happen for our clients. A full-service agency founded in 1974, Bader Rutter expertly helps you get the right message to the right audience at the right time through the right channels. As we engage our clients' audiences along their journey, direct marketing (email, direct mail, phone, SMS) and behavioral marketing (SEM, retargeting, contextual) channels deliver information relevant to the needs of each stage. We are experts at implementing and leveraging marketing technologies such as CRM and marketing automation in order to synchronize sales and marketing communications. Our team of architects and activators plan, execute, measure and adjust in real time to ensure the strategy is working as needed and change things if it's not.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here