Convergys to Provide Outsourced Customer Care for HP

Share this content:
Convergys Corp., Cincinnati, said yesterday that it would provide Web-based sales and service support for hpshopping.com, the e-commerce site of computer maker Hewlett-Packard Co., Palo Alto, CA. Convergys will supply its CybeResponse suite of Internet-based technologies, which include collaborative Internet browsing, Internet text chat and Web-callback. These will augment the existing customer services HP provides for its e-commerce site.


The terms of the contract were not disclosed.And, Convergys, which operates 36 call centers in North America and Europe, provides outsourced customer care and billing services from 20,000 Web-enabled workstations and more than 40,000 toll-free telephone lines.

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above