Convergys to Provide Outsourced Customer Care for HP

Share this content:
Convergys Corp., Cincinnati, said yesterday that it would provide Web-based sales and service support for hpshopping.com, the e-commerce site of computer maker Hewlett-Packard Co., Palo Alto, CA. Convergys will supply its CybeResponse suite of Internet-based technologies, which include collaborative Internet browsing, Internet text chat and Web-callback. These will augment the existing customer services HP provides for its e-commerce site.


The terms of the contract were not disclosed.And, Convergys, which operates 36 call centers in North America and Europe, provides outsourced customer care and billing services from 20,000 Web-enabled workstations and more than 40,000 toll-free telephone lines.
Loading links....

Sign up to our newsletters

Company of the Week

We recently were named B2B Magazine's Direct Marketing Agency of the Year, and with good reason: We make real, measureable, positive change happen for our clients. A full-service agency founded in 1974, Bader Rutter expertly helps you get the right message to the right audience at the right time through the right channels. As we engage our clients' audiences along their journey, direct marketing (email, direct mail, phone, SMS) and behavioral marketing (SEM, retargeting, contextual) channels deliver information relevant to the needs of each stage. We are experts at implementing and leveraging marketing technologies such as CRM and marketing automation in order to synchronize sales and marketing communications. Our team of architects and activators plan, execute, measure and adjust in real time to ensure the strategy is working as needed and change things if it's not.

Find out more here »

DMN's Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here