Convergys Forms Unit for Web-enabled CRM

Share this content:
Convergys Corp., Cincinnati, said yesterday that it formed a new eCRM business unit focused exclusively on providing Web-enabled customer relationship management solutions. The new unit will be responsible for evolving Convergys's 39 call centers into multimedia contact centers, among other functions.


The group already has alliances with -- and equity investments in -- Kana Communications Inc., a provider of customer communications software for e-businesses, and Neuromedia, a provider of automated natural-language customer service solutions.


The company said it now handles Web-initiated customer contacts for more than 30 clients.
close

Next Article in Digital Marketing

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences and drive measurable results. PAN services clients out of the firm's four offices: Boston, San Francisco, New York City and Orlando.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above