Demandware and RightNow Technologies team up for CRM e-commerce offer

Share this article:

CRM firm RightNow Technologies and e-commerce services firm Demandware have teamed up to offer an integrated customer relationship management and e-commerce offering.

The new partnership combines RightNow's service, marketing and sales applications with Demandware's Web and e-commerce services.

The aim of the partnership is to let multichannel retailers and consumer brands integrate their online and offline businesses, and involve the customer service into the equation.

RightNow will host an in/outbound sales and service desktop, multichannel customer service, marketing communications, and customer feedback capabilities. Demandware will participate by offering its e-commerce platform, including the online storefront, site search, guided navigation, product catalog and promotions, Web development environment, user profiles and online content.

Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings

More in Data/Analytics

Word to the Wise: Free Gift

Word to the Wise: Free Gift

Who doesn't love a free gift?

SAP Ramps Up Canadian Cloud Investment

SAP Ramps Up Canadian Cloud Investment

It's one of 16 new data centers the software company will open this year to meet a 39% increase in demand for cloud services.

Top 5 Spending and Investment Insights from Marketers

Top 5 Spending and Investment Insights from Marketers

Confidence in data-driven marketing led marketers to set high Q1 2014 goals.