Witness, Blue Pumpkin in Integration Pact

Share this content:
Witness Systems Inc. and Blue Pumpkin Software Inc. Friday said they formed an agreement to co-market and integrate their software solutions, which are used by contact centers for agent monitoring and scheduling, respectively.


Customers who use the integrated systems will be able to import data from the Blue Pumpkin PrimeTime software directly into Witness Systems' eQuality Analysis solutions to compare forecasted agent activity against agent performance goals.


Blue Pumpkin, Sunnyvale, CA, makes software that gathers data on call volumes and uses it to generate schedules for call center personnel. Witness, Atlanta, makes recording systems that allow managers to monitor agents' phone calls.
close

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above