Witness, Blue Pumpkin in Integration Pact

Share this content:
Witness Systems Inc. and Blue Pumpkin Software Inc. Friday said they formed an agreement to co-market and integrate their software solutions, which are used by contact centers for agent monitoring and scheduling, respectively.

Customers who use the integrated systems will be able to import data from the Blue Pumpkin PrimeTime software directly into Witness Systems' eQuality Analysis solutions to compare forecasted agent activity against agent performance goals.

Blue Pumpkin, Sunnyvale, CA, makes software that gathers data on call volumes and uses it to generate schedules for call center personnel. Witness, Atlanta, makes recording systems that allow managers to monitor agents' phone calls.

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above