TeleTech Gains Brazilian Contract

Share this content:
TeleTech Holdings Inc., a teleservices agency, signed a five-year deal yesterday with Anatel, Brazil's federal telecommunications regulator, to provide inbound call support.


TeleTech will provide information to consumers and businesses about the Brazilian telecommunications, broadcast and Internet markets. It also will answer consumer calls about claims and disputes with telecommunications providers.


The majority of the 24-hour-seven-days-a-week service provided by the company will be conducted from a TeleTech call center. The company also will help manage and operate Anatel-owned facilities.


Anatel is hiring TeleTech as it prepares to participate in the deregulation of Brazil's telecommunications industry over the next few years. Further details about the agreement were not released.


TeleTech, Denver, has locations in 11 countries. It has 23,000 employees and operates 43 contact centers, 26 of them outside the United States.


close

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above