Technology can help you know your customers

Share this content:

Keeping the customer at the center of your business concerns is the key to success in just about any business, panelists at ad:tech New York said at a session titled "Web Site Analytics: It's All About the Customer."

Software provider Omniture is currently helping JetBlue to better customer experience.

"Our business optimization platform captures data like visits, unique visitors, click paths, attrition and campaign performance," said Matt Belkin, vice president of best practices group at Omniture, Orem, UT.

JetBlue measures search keyword behavior and ties it to revenues, he said. Then it optimizes its search, providing a better overall customer experience.

"Measuring satisfaction is all about accurately capturing the voice of the customer, said Jerry Tarasofsky, president and CEO of iPerceptions, New York.

" Traditional behavioral research solutions explain what is happening," he said. "Our attitudinal analytic solutions continuously capture the multichannel voices of your customers, both online and offline to provide critical insights into why it is happening."

IPerceptions strategy involves listening in the context of actual customer situations. Next, segmenting allows one to understand the customer, since its like coupling similar voices of the crowd together.

AllRecipes.com uses iPerception's Satisfaction Index. The index measures information including what changes to the site will enhance visitors' levels of satisfaction. It also measures the strengths and weaknesses of visitors' experience, visitor profiles, site visit times and why visitors are coming to a site.

AllRecipes.com touts a 53 percent year over year growth.

close

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here