TeaLeaf launches TeaLeaf cxView

Share this content:

TeaLeaf, a provider of online customer experience management solutions, has rolled out TeaLeaf cxView and released the latest version of TeaLeaf CX.

San Francisco-based TeaLeaf said that these new enhancements enable e-business executives to move beyond online customer problem identification and resolution to true e-business optimization.

TeaLeaf cxView is the latest addition to the company's family of CX customer experience analytics applications. It provides e-businesses with customizable dashboards and scenario impact analysis reports that analyze customer experience metrics to better understand the why customers succeed or fail with key e-business processes.

TeaLeaf said that for the first time, any e-business stakeholder -- from IT management to the CEO - can track key performance indicators of the success or failure of online customers, services or business processes to discover in real time the issues and obstacles that cause vital metrics to exceed or fall below defined business goals.

When these KPIs, such as conversion rates, change, business or IT users can drill down in just a few clicks into specific online customer sessions using TeaLeaf's sophisticated analytic tools to determine the precise reason for the decline and make changes before they have a significant impact on the business.

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here