Software Product Segments Transaction Text

Share this content:
HNC Software Financial Solutions has unveiled software for credit and debit card marketers that reads the text as well as numeric symbols of card transactions to enable dynamic profiling and finer segmentation than previous transaction-based programs.

Normal segmentation packages can read only ZIP code, merchant code, purchase price and other numerics. They can tell that a transaction occurred at a jeweler, for example, but can't determine whether it took place at a discount chain like Zales or a high-end retailer like Tiffany.

Select Profile from HNC, San Diego, can read, understand and make decisions on unstructured text data through its intelligent Content Mining feature. As HNC marketing director Patsy Campbell explained, it can figure out that a number of disparate merchant abbreviations represent the same company.

Industry consultant Katharin Dyer said credit card issuers can currently read text transactions at the merchant level to pinpoint where consumers shop and issue them coupons for those merchants. This text, however, doesn't provide enough information to be used for segmentation or one-to-one marketing purposes.

"Select Profile lets you see in a more insightful way what realms people are interested in, that's very powerful," she said.

SelectProfile extracts data from an issuers transactional database to construct a profile of each customer and segment them into categories. Segments change as the customer profile changes which helps card issuers adapt who they target for particular offers. Campbell claims the software will be able to see life changes. The purchase of a significant amount of baby clothes, for example, signals a trend and segments the consumer as a parent.

"Credit card issuers have a lot of segmentation programs, but they deal in pretty broad segments," she said. "SelectProfile can tell the difference between frequent budget traveler and the first-class budget traveler. It has a much finer ability to segment to the right thing the person wants."

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences and drive measurable results. PAN services clients out of the firm's four offices: Boston, San Francisco, New York City and Orlando.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above