Sitel Expands Contract With New Zealand Utility

Share this content:
Sitel Corp. expanded its four-year contract with Genesis Power yesterday to provide teleservices for New Zealand's state-owned electricity provider's utility customers.


The teleservices agency will provide customer support, billing and financial management services to an additional 290,000 Genesis Power commercial and residential customers. At the start of the contract in April, Sitel served 160,000 Genesis Power customers, using its contact center in Hamilton, New Zealand.


Genesis Power recently acquired the additional customers from Natural Gas Corporations Holdings Ltd., a New Zealand energy company. Sitel's Hamilton contact center will take over for three NGC inhouse call centers that previously served the customers.


As a result of the contract expansion, Sitel will increase the number of customer service representatives working on the Genesis Power contract from 90 to 260. Sitel uses phone, fax, traditional mail, e-mail and interactive voice response communications in providing service for Genesis Power customers.


Sitel operates 72 contact centers in 19 countries. It employs about 500 people in New Zealand.


close

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above