ServiceFirst launches field service management tool

Share this content:

ServiceFirst Inc., a provider of on-demand service lifecycle management software tools for field service industries, released ServiceFirst OnDemand, a field service management tool that brings together features and capabilities needed by business owners/managers, field technicians and back-office administrators.

With ServiceFirst OnDemand, field service organizations now have capabilities previously available only with expensive, highly customized, client server-based software solutions. Companies can greatly reduce the cost of ownership, and ensure easy and fast access to mission-critical data from any computer at any time.

"We are enabling a dramatic business transformation for the millions of small and medium [size] field service companies across the country," said Chuck Simmons, CEO of ServiceFirst. "For the first time, these businesses can easily access the powerful tools available for every part of their business, and do so remotely, without the large traditional license and integration services investment [that was] previously required. I am confident that the new, collective drive [that] ServiceFirst and our industry-leading partners are experiencing will continue to translate into new innovations."

ServiceFirst has several partnerships to help service technicians do their jobs more effectively and efficiently, ensuring a positive experience at the point of service execution.

Partnerships with TouchStar (for call center automation) and Gearworks (for location-aware mobility) enhance service lifecycle management and reduce the total cost to the service organization.

ServiceFirst's software ties call centers, field service, sales and office personnel together. It's tailored to the needs of the services industry, including plumbing, electrical, pool and spa, irrigation and landscaping, security and alarm companies, and telecommunications.

Existing customers, such as Nationwide Communications Services, Technicold, and Sherrell Heating and Cooling, will begin using the newest version immediately.

"Our partnership with ServiceFirst creates a powerful solution for service companies that drives revenue and improves customer service," said Brian Smits, TouchStar's director of marketing. "Companies are now empowered with automated service call reminders, intelligent screen pops with customer information and service history, automated service order entry, call flow management, complete customer service center reporting, and cross-sell and up-sell outbound campaigns."


Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences and drive measurable results. PAN services clients out of the firm's four offices: Boston, San Francisco, New York City and Orlando.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above