Sues UpShot Over Ad Claims

Share this content:, San Francisco, said yesterday that it filed a lawsuit against UpShot Corp., Mountain View, CA.

The complaint in U.S. District Court for the Northern District of California alleges that UpShot's recent advertising claims violate state and federal laws against false advertising, unfair competition and unfair business practices.

Prior to filing the lawsuit, privately challenged the ads of fellow CRM solutions provider UpShot through the National Advertising Division of the Council of Better Business Bureaus Inc., the advertising industry's self-regulatory forum.

The division concluded that UpShot's headline, "The Better CRM Online Solution," and its claim that it was the "leading web-based, sales-focused CRM solution," were unsupported and should be modified to avoid conveying an inaccurate message of superior performance. The division also concluded that UpShot failed to reasonably support that it has more medium and large business customers or comparable customer volume versus

"In light of UpShot's false advertising claims and its failure to withdraw these claims when challenged, we are pursuing this issue through the courts," said Marc Benioff, CEO of "UpShot has yet to produce evidence that substantiates its claims and is misleading the market. As yet we have not seen anything from UpShot that would challenge in terms of customers, service or profitability."

Keith Raffel, chairman of UpShot, said that complained to the National Advertising Division late last year about the ads UpShot was running.

He said the division told UpShot to put substantiation in the ads that proved it was "The Better CRM Online Solution" and the "leading web-based, sales-focused CRM solution."

"And we said that's fine, thanks very much, but we are not running those ads anymore anyway, they had run their course," Raffle said. "If we run them again we will substantiate it."

Raffel, who said he was unaware of the lawsuit until yesterday, also said "we sent [the NAD] analyst reports that would have substantiated it."

He also said that "we have a whole new ad campaign that compares some things between and us, and we are going to continue running them."


Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above