Q&A: When (and How) to Bust Down the Data Door

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John Foreman, MailChimp
John Foreman, MailChimp

John Foreman learned an important lesson from the 1992 movie Sneakers. There's a scene in which Robert Redford and Dan Aykroyd's characters struggle to hack a keypad to open an office door. Eventually, Redford kicks it in. “The takeaway there is you don't have to hack the keypad if you can just break down the door,” says Foreman, chief data scientist for MailChimp.com and author of Data Smart. Foreman argues that many businesses are metaphorically hacking keypads with their approach to analytics, when instead they should go all Robert Redford on the door.

What's your best advice for marketers struggling to turn data into insight?

Foreman: Businesses, especially businesses getting into the analytics game for the first time, should really scope out what they want to do before they try to do it. Rather than just reading a bunch of news articles about what other people are doing, actually look at your business and the problems you're having and the places you can see the most gain from using analytics. It's best to pick one problem and try to solve that. What I do in my book is go through a bunch of techniques and the types of problems they solve so people can know what's possible. If you know what's possible then it's easier to pick out a problem to solve.

What are the most common issues companies run into with data?

Foreman: Some people run into issues with trying to build the perfect solution when often an 80% solution will do. You'll see companies hire some Ph.D. who's extremely proficient in some type of analytics and they'll try to build some gold-plated solution that would've gotten them recognition in academia or something. That's not terribly useful for a business. Rather, you should build an analytics solution that can live on even if the person who built it gets hit by a bus.

What other advice would you offer marketing people in terms of handling data and analytics?

Foreman: Companies will often segregate the data or analytics people from the marketing folks. You'll get people that are in leadership that will come up with a problem that they'll want the analytics folks to solve, and they'll just kind of throw it down to the basement. That can often be the wrong approach because the analytics people will solve the exact problem they've been told to solve, but was that the right problem to solve to begin with? You enter a situation where a problem that's been given to analytics is one that's been interpreted by management and leadership who might not understand analytics at all. They cast the problem in a light that might actually obscure the original goal. I encourage people to include the analytics team as early as possible.


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