Overstock.com Picks RightNow for CRM Unification

Share this content:

Overstock.com Inc. has selected RightNow Technologies Inc., to help the online retailer increase the quality and efficiency of customer interactions across all contact centers and communication channels.

Salt Lake City, UT-based Overstock.com also expects to achieve greater operational efficiencies throughout its multiple global contact centers.

Bozerman, MT-based RightNow will provide Overstock.com with solutions for its internal contact center, domestic and overseas outsourcers, and its Web and voice self-service systems.

In addition, RightNow's solutions will unify these separate operations into a single, customer care environment to help Overstock.com achieve a high-quality experience across phone, e-mail and web channels.

Overstock.com said it selected RightNow after an extensive evaluation of offerings from other vendors, and the company was chosen based on the tight alignment between its capabilities and Overstock.com's business needs, as well as other factors such as ease-of-use and proven success.

Sign up to our newsletters



Company of the Week

PAN Communications is an award-winning integrated marketing and public relations agency for B2B technology and healthcare brands. PAN's data-driven approach allows the firm to specialize in public relations, social media, content and influencer marketing, and data and analytics. PAN partners with brands to create unique, integrated campaigns that captivate audiences.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above