Oracle introduces new version of Siebel CRM

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Oracle has introduced Siebel CRM Release 8.

The introduction of the Siebel CRM suite provides real-time insight at the first moment of customer interaction through a flexible, task-based user interface, according to Redwood Shores, CA-based Oracle.

The announcement was made Jan. 31 at Oracle's Applications Unlimited event held in 8 countries over 24 hours.

New features in Siebel 8 enable companies to drive revenue with better-informed decisions, offer faster responsiveness to customers and realize a lower total cost of ownership. This new release, which was delivered as part of Oracle's Applications Unlimited program, also offers a choice of multiple deployment options, ease of manageability and low cost integration, Oracle said.

Siebel 8 includes enhancements to Siebel Sales, Siebel Enterprise Marketing, Siebel Customer Order Management, Siebel Contact Center and Service, Siebel Customer Data Integration and Siebel Self Service and eBilling applications, and it builds on Siebel CRM's industry-specific CRM solutions.

Siebel 8 delivers comprehensive, customer proactive solutions in industries including public sector, communications, utilities, life sciences, financial services, insurance, manufacturing, high technology, automotive and consumer packaged goods.

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