NJ Transit Sees Improvements Thanks to Salesforce.com's Service and Support

Share this content:

NJ Transit, New Jersey's public transportation organization, has increased customer response time, improved customer satisfaction and delivered faster, more accurate reporting on its customer service operations thanks to a solution the company began using from Salesforce.com last year.

Newark, NJ-based NJ Transit  is the nation's largest statewide public transportation system providing more than 800,000 daily trips on 240 bus routes, three light rail lines and 11 commuter rail lines. It is the third largest transit system in the country with 162 rail stations, 53 light rail stations and more than 17,000 bus stops linking major points in New Jersey, New York and Philadelphia.

San Fransciso, CA-based Salesforce.com offers on-demand business services. It's Salesforce Service and Support implementation for NJ Transit was customized using its AppExchange. The solution allows for the integration of multiple customer contact points, which helps the organization provide more timely and consistent customer service. Customers can be confident their voices are heard and that their feedback is shared across the entire organization quickly and effectively.

The solution quickly respond to the 3,500 customer inquiries NJ Transit receives monthly via phone, e-mail, Web and letter, as well as comments and questions from customers in field offices. In addition, it united all of NJ Transit's on-demand applications with a single data model, single security model and a single user interface, enabling employees to customize, build, run and share on-demand applications.

close

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above