Neiman Marcus Uses LivePerson Online Help is using LivePerson Service Edition for its real-time customer chat capabilities, LivePerson Inc., New York, said yesterday.

Neiman Marcus standardized its online support with LivePerson to provide a new customer communication channel for the upcoming holiday shopping season. According to LivePerson, Neiman Marcus now can provide consumers an online support channel to ask questions and get help while they are browsing and buying at

Unlike e-mail, LivePerson-enabled chats help Neiman Marcus address customers' questions in real time. In addition, customers do not need to disconnect from the Internet to place a phone call to customer service.

You must be a registered member of Direct Marketing News to post a comment.

Next Article in Data/Analytics

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

Featured Listings



DataMentors is a full-service provider of data-as-a-service, data management, business intelligence, and campaign ...