Mail Order Leads New York BBB Complaint List

Share this content:
Complaints about mail orders topped the metropolitan New York Better Business Bureau's 2002 list, the organization said this week.


Complaints in the mail-order category reached 2,411, up 24 percent from the previous year. The biggest category change was in Internet sales and services, which saw a 73 percent drop in complaints.


"The complaint statistics on Internet sales are encouraging because they indicate a growing level of improved customer satisfaction," said Ronna Brown, president of the area bureau.


The BBB received more than 1.3 million inquiries about New York-area companies last year. Most were done on the BBB's Web site, www.newyorkbbb.org. Home improvement received the most inquiries, with 136,839.


The New York office covers the five boroughs of New York City, Long Island and the mid-Hudson region. The BBB is a private, nonprofit organization.


Other categories and the number of complaints: consumer electronics, 2,131; financial services, 1,888; automotive, 1,777; Internet sales and services, 1,699; home improvement, 1,690; household and office furnishings, 1,394; publishing/communications, 947; moving and storage, 862; and travel, 722.


close

Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above