Kana Moves to Acquire Hipbone
The deal is expected to close in the first quarter.
Hipbone was founded in 1998 and offers a solution that provides live, online assistance at critical times in an effort to bring customer-agent exchange closer to that of an in-store encounter. Hipbone's customers include leading financial services companies such as Wells Fargo Bank and Diversified Investment Advisors as well as leading hi-tech manufacturers including Veritas and NCR Corp.
Kana, Menlo Park, CA, will continue to offer Hipbone as a standalone product and also will integrate the solution into its Kana iCare suite. Kana will integrate Hipbone products into the company's vertical market product lines.