E.piphany Introduces E.piphany Service 6

Share this content:
Customer relationship management vendor E.piphany Inc. yesterday announced the debut of E.piphany Service 6, a family of multichannel customer service applications.

E.piphany Service 6 includes E.piphany Contact Center for call center and multichannel customer service environments as well as E.piphany Customer Support for complex case-management environments.

The family also includes E.piphany E-mail Response and E.piphany Web Self-Service applications for call centers as well as E.piphany Insight for Service to allow customer service managers to understand and optimize their operations.

E.piphany, San Mateo, CA, said the new product lets customer service agents resolve service issues quickly. In addition, the solution ties the contact center into other customer management applications, back-office systems and analytics.


Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above