EarthLink Picks ClientLogic for Customer Service

Share this content:
Internet service provider Earthlink Inc. has selected ClientLogic Corp. to provide customer support to its approximately 5 million subscribers via phone and e-mail, the companies announced yesterday.

Terms of the contract were not disclosed. ClientLogic estimated that EarthLink customers will generate more than 200,000 new calls and e-mails to its contact centers monthly.

ClientLogic, Nashville, TN, has about 400 telephone agents dedicated exclusively to EarthLink customers. The agents must be trained to provide answers to a wide variety of customer questions because of disparities in computer- and Internet-user experience among EarthLink subscribers.

ClientLogic will supplement EarthLink's internal customer support staff, which handles about 3 million calls a month. Some 65 percent of EarthLink's staff deals directly with customers.

ClientLogic has facilities in 55 locations in 11 countries in North America, Europe and Australia. The company's clients include TiVo, National Geographic Television, and Sony Corp.

Earthlink is based in Atlanta.

Sign up to our newsletters

Company of the Week

USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts. 

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above