Customer Service Tool Gives Real-Time Information

Share this content:
Corcentric, a developer and provider of private online trading communities for the automotive and heavy-duty truck industry, will be offering an online customer service product in the first quarter of 2002.

Called Corcentric Mp, the Web-based portal is designed to improve customer service response and reduce customer service-related costs. It will give aftermarket distributors the ability to access real-time customer service information from multiple manufacturers through a single Web site location. Distributors will be able to perform routine inquiries and transactions such as order placement, inventory availability, track and trace current order status, product updates and promotional information.

Corcentric Mp will contain a module interface for manufacturers who do not have a CRM tool installed as part of their enterprise resource planning system. The module interface will let suppliers process customer service requirements via the Internet using real-time XML, virtual real-time EDI, or database replication, depending on the capabilities of their system.

Manufacturers who have a CRM tool installed as part of their ERP system will be able to host a link directly into their system.

For more information, call 303/798-9634.


Next Article in Data/Analytics

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above