Convergys Closes Finali Buy
Convergys Corp. has finalized its purchase of Finali Corp., a contact center analytics firm, for $25 million, Convergys announced yesterday. The purchase price represented less than double the expected 2005 revenues of Finali, Convergys said.Finali, Westminster, CO, provides multichannel customer service and support, including upselling and cross-selling, as well as data analysis using call segmentation and enterprise-specific categorization tools. Finali also provides call automation technology. It has a patented "virtual agent" system to help customers navigate Web sites and reduce telephone calls for customer service.
