Convergys Closes Finali Buy

Share this content:

Convergys Corp. has finalized its purchase of Finali Corp., a contact center analytics firm, for $25 million, Convergys announced yesterday. The purchase price represented less than double the expected 2005 revenues of Finali, Convergys said.

Finali, Westminster, CO, provides multichannel customer service and support, including upselling and cross-selling, as well as data analysis using call segmentation and enterprise-specific categorization tools. Finali also provides call automation technology. It has a patented "virtual agent" system to help customers navigate Web sites and reduce telephone calls for customer service.

Next Article in Data/Analytics

Exclusive: Leveraging Nonprofit Web Sites for High-Impact Marketing

Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here