Chordiant Software Debuts Insurance Initiative
Software developed through the initiative will be based on the Chordiant JX Architecture and include applications designed for branch, partner, call center and back-office roles along with Web-based applications.
The software will provide an enterprise-wide view of the customer relationship, real-time business process automation and integration applications to automate customer-centric services, sales and retention processes.
Robert Mullen, senior vice president and general manager, will head the Chordiant Insurance Industry Initiative. Mullen has held a variety of senior positions withCupertino, CA-based Chordiant in North America and Europe over the past three years.