Boeing Selects PeopleSoft CRM

Share this content:
Connexion by Boeing, a business unit of the aerospace company, has selected PeopleSoft's customer relationship management solution for its broadband data communications service operations, PeopleSoft said.


Connexion by Boeing provides real-time, high-speed broadband connectivity to commercial, private and government aircraft during flight. The company is using a number of CRM modules from PeopleSoft, Pleasanton, CA, to manage its customer service operations. For example, it will use PeopleSoft CRM HelpDesk to track and manage system component operational status.


It also will use the PeopleSoft CRM Support module that automates day-to-day processes for the customer care agent, such as providing access to caller histories, interactive scripts for multiple customer interchange scenarios and better tracking of inquiries. PeopleSoft CRM Warehouse capabilities will provide tactical and strategic visibility into the Connexion by Boeing service operations.


Additional CRM applications will be phased in to augment data management and reporting capabilities, the company said.


The first phase of deployment is expected to be complete in the second quarter.


Sign up to our newsletters

Company of the Week

Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.

Find out more here »

Career Center

Check out hundreds of exciting professional opportunities available on DMN's Career Center.  
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.

>>Click Here

Relive the 2017 Marketing Hall of Femme

Click the image above