Most marketers say customer loyalty is important, but far more are focused on acquisition, says a Forbes study.
The platform is designed to help marketers optimize based on the CRM platform's sales and value data.
Today's customers are bombarded with marketing material. Marketers must find ways to grab customers' attention, and that means strengthening traditional channels.
Retail icon Macy's refashions its flagship store and marketing strategy.
Marketers must develop a consistent, repeatable approach toward optimizing customer experience.
One of the best ways for database marketers to maximize their budgets and increase ROI is to find the appropriate mix of contact methods for each customer segment.
It is not uncommon that the retail side of a business doesn't know what the Web side is doing.
Typically, the most insightful digital profile attributes come from one of three primary sources.
In the b-to-b world, transactions are less about impulse than company reputation, trust and well-conveyed product benefits.
Integrated customer marketing is the key to driving increased loyalty, customer lifetime value and overall return on ad spend.
The term "integrated marketing" is "loosy goosy", said Dana Todd, SVP of marketing at Performics, during a panel discussion at the SES Conference on March 22.
To create relevant messaging using cross channel marketing requires the integration of data across channels, but this integration can be a challenge. Marketing is often organized in different departments across companies, creating silos of data that don't meet.
Company of the week
Data Services, Inc. meets the needs of today's data-driven marketer by providing front-end database management and data analytics platforms alongside our expertise in global contact data quality, database building and ongoing maintenance that comes with our 45+ years in business.
Spectrum Spatial attempts to make the world a small marketplace for B2B and B2C companies alike.
Intent, which tells you who, how, and when to target, is a common thread on the customer journey.
It's been a bad year for TV service providers.