Dartnell Debuts Newsletters

Share this article:
The Dartnell Corp., Chicago, which specializes in business training and information publishing, recently debuted two newsletters targeting inbound call centers and telemarketing operations.


Inbound Service and Outbound Selling aim to meet the specific training and motivational needs of the rapidly growing call center market.


The four-page, biweekly newsletters are filled with skill-building tips, anecdotes, problem clinics and quizzes. They also feature "What would you do?" scenarios in order to apply true-to-life service and selling situations.


Inbound Service targets customer service representatives who handle inbound calls. It provides ideas on dealing with everyday problems. Outbound Selling focuses on product or promotion specific programs and ways to help agents with relationship-building techniques. They can be purchased by accessing www.dartnellcorp.com.
Share this article:

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in Agency

Publicis Launches New Digital Agency

Publicis Launches New Digital Agency

Roar, an amalgam of top digital talent from across Publicis Groupe, will be led by Zenith OptiMedia veteran Sean Reardon.

RAPP Names Orlov CEO

RAPP Names Orlov CEO

The Volkswagen marketing executive is a veteran of Wunderman and WPP.

Hawthorne Opens Mobile Unit, Names Digital Director

Hawthorne Opens Mobile Unit, Names Digital Director

Jared Lake moves over from M&C Saatchi Mobile to head the new unit.