CustomerAsset Gets Ebookers Teleservices Contract

Share this article:
Call center service agency CustomerAsset said yesterday that it will provide teleservices support for Ebookers, a European online travel agency.

CustomerAsset's call center in Bangalore, India, will provide inbound sales support to Ebookers customers in the United Kingdom. Financial terms of the contract were not disclosed.

Ebookers, London, contracted with CustomerAsset to support its efforts to grow its back-end operations in New Delhi, India, according to CustomerAsset. Before signing the contract, Ebookers tested CustomerAsset's operations against its own European call centers.

CustomerAsset is hiring telephone sales agents in India, who receive two months training in the sale of travel products. The teleservices agency also has upgraded its telecommunications structure to receive calls placed to Ebookers.

Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

Customer Centricity Is Spurring Marketing-Tech Investments

Customer Centricity Is Spurring Marketing-Tech Investments

A majority of marketers rank customer satisfaction improvements as paramount in the technology investment decisions.

Big, Bold Moves in the C-Suite

Big, Bold Moves in the C-Suite ...

JCPenney appoints Home Depot's Marvin Ellison as CEO; Harte Hanks and JWT add hitting power to their C-level benches

Campaign Comes to the States

Campaign Comes to the States

DMN's UK-based sister publication launches Campaign US