CustomerAsset Gets Ebookers Teleservices Contract

Share this article:
Call center service agency CustomerAsset said yesterday that it will provide teleservices support for Ebookers, a European online travel agency.


CustomerAsset's call center in Bangalore, India, will provide inbound sales support to Ebookers customers in the United Kingdom. Financial terms of the contract were not disclosed.


Ebookers, London, contracted with CustomerAsset to support its efforts to grow its back-end operations in New Delhi, India, according to CustomerAsset. Before signing the contract, Ebookers tested CustomerAsset's operations against its own European call centers.


CustomerAsset is hiring telephone sales agents in India, who receive two months training in the sale of travel products. The teleservices agency also has upgraded its telecommunications structure to receive calls placed to Ebookers.


Share this article:
You must be a registered member of Direct Marketing News to post a comment.

Sign up to our newsletters

Follow us on Twitter @dmnews

Latest Jobs:

More in News

App of the Week: CardsApp

App of the Week: CardsApp

The app lets users select loyalty cards on their phone or smartwatch to display QR codes at check out time.

Rakuten Marketing Moves to a Unified Platform

Rakuten Marketing Moves to a Unified Platform

Omni experience consolidates all channel offerings into a single platform and dashboard to provide better management of the customer funnel.

Hawk Search Widens its Global Reach

Hawk Search Widens its Global Reach

Hawk Search's solution offers support for more than twice as many languages as other site search providers, according to the company.