A connected customer service eco-system can help sales and marketing too
Our weekly column about marketing tech and ops
Why are online retailers opening brick-and-mortar locations?
A new tool from Qrvey automatically analyzes in-app feedback and makes responding to customers easier and faster
An omni-channel customer service platform battles "dumb bots" with machine learning
How one DMN staff member's sour experience with an Etsy vendor changed 180 degrees and what she learned from it.
Not only does DMN report on and write about marketing technology, we are also pitched technologies for our publishing business.
TouchCommerce is leveraging natural language processing to create more intelligent chatbots
Conversocial's CMO Paul Johns talks about scaling customer service and promoting positive brand experience in the unforgiving social/mobile environment
Company of the Week
Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.
Explore careers in digital marketing, sales, eCommerce, marketing communications, IT, data strategies, and much more. And don't forget to update your resume so employers can contact you privately about job opportunities.