A connected customer service eco-system can help sales and marketing too
Our weekly column about marketing tech and ops
Why are online retailers opening brick-and-mortar locations?
A new tool from Qrvey automatically analyzes in-app feedback and makes responding to customers easier and faster
An omni-channel customer service platform battles "dumb bots" with machine learning
How one DMN staff member's sour experience with an Etsy vendor changed 180 degrees and what she learned from it.
Not only does DMN report on and write about marketing technology, we are also pitched technologies for our publishing business.
TouchCommerce is leveraging natural language processing to create more intelligent chatbots
Conversocial's CMO Paul Johns talks about scaling customer service and promoting positive brand experience in the unforgiving social/mobile environment
Company of the Week
Brightcove is the world's leading video platform. The most innovative and respected brands confidently rely on Brightcove to solve their most demanding communication challenges because of the unmatched performance and flexibility of our platform, our global scale and reliability, and our award-winning service. With thousands of customers and an industry-leading suite of cloud video products, Brightcove enables customers to drive compelling business results.
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