A connected customer service eco-system can help sales and marketing too
Our weekly column about marketing tech and ops
Why are online retailers opening brick-and-mortar locations?
A new tool from Qrvey automatically analyzes in-app feedback and makes responding to customers easier and faster
An omni-channel customer service platform battles "dumb bots" with machine learning
How one DMN staff member's sour experience with an Etsy vendor changed 180 degrees and what she learned from it.
Not only does DMN report on and write about marketing technology, we are also pitched technologies for our publishing business.
TouchCommerce is leveraging natural language processing to create more intelligent chatbots
Conversocial's CMO Paul Johns talks about scaling customer service and promoting positive brand experience in the unforgiving social/mobile environment
Company of the Week
USAData helps businesses find new customers and grow their current customers through a combination of data and digital marketing services, and easy-to-use SaaS technology products. We enrich customer data so businesses can more effectively target and communicate with customers, and connect them with their best look-alike prospects through digital and traditional channels. We make it easy through simple, self-serve applications and APIs, as well as through full-service programs managed by our Data and Digital experts.
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