Customer Service

How to Create Connected Customer Service

How to Create Connected Customer Service

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A connected customer service eco-system can help sales and marketing too

The Monday Stack: Ready for the Post-Marketing Tech Age?

The Monday Stack: Ready for the Post-Marketing Tech Age?

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Our weekly column about marketing tech and ops

Clicks to Bricks: Why Online Retailers are Opening Physical Stores

Clicks to Bricks: Why Online Retailers are Opening Physical Stores

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Why are online retailers opening brick-and-mortar locations?

Customer Feedback Sorted Automatically

Customer Feedback Sorted Automatically

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A new tool from Qrvey automatically analyzes in-app feedback and makes responding to customers easier and faster

One on One: Fred Hsu on Training Smart Chatbots

One on One: Fred Hsu on Training Smart Chatbots

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An omni-channel customer service platform battles "dumb bots" with machine learning

Saved By the Service

Saved By the Service

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How one DMN staff member's sour experience with an Etsy vendor changed 180 degrees and what she learned from it.

Companies: It's Okay to Say No to Prospects

Companies: It's Okay to Say No to Prospects

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Not only does DMN report on and write about marketing technology, we are also pitched technologies for our publishing business.

Virtual Assistants Acting Naturally

Virtual Assistants Acting Naturally

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TouchCommerce is leveraging natural language processing to create more intelligent chatbots

One on One: Customers Live Out Loud, says Paul Johns

One on One: Customers Live Out Loud, says Paul Johns

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Conversocial's CMO Paul Johns talks about scaling customer service and promoting positive brand experience in the unforgiving social/mobile environment

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Company of the Week

Since 1985, Melissa has helped thousands of companies clean, correct and complete contact data to better target and communicate with their customers. We offer a full spectrum of data quality solutions, including global address, phone, email, and name validation, identify verification - available for batch or real-time processes, in the Cloud or on-premise. Our service bureau provides dedupe, email/phone append and geographic/demographic append services for better targeting and insight. For direct mailers, Melissa offers easy-to-use address management/postal software, list hygiene services and 100s of specialty mailing lists - all with competitive pricing and excellent customer service.

Find out more here »

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