Feedback from customer communities revealed that it was time for a new look.
Are you making it easy for customers to share their opinions about your brand? If not, you should be.
Launching a loyalty program can be a latte of work. But building one based on consumer feedback and solid data creates the perfect blend.
The boutique hotel chain uses analytics to quickly cull and act on customer feedback, and target guests with super-relevant offers.
Insight communities give brands immediate access to large representative groups of stakeholders that will deliver honest feedback.
One-off, one-ways surveys fall short with customers
The 2013 Temkin Experience Ratings examines 246 large organizations for how well they address customer needs in three basic areas.
Companies should "listen" to customers—but action is what really matters.
Building an understanding of customers over time helps marketers deliver a compelling customer experience
Five ways marketers can use mobile during the holiday season to start building relationships that will improve revenue this year and next.
Quick access to insightful data is a theme among new releases; FTC and MMA take action.
Customer feedback can help companies write their brand story.
Using customer feedback to inform marketing decisions is a must in today's environment of outspoken consumers and social influence.
Office Depot's marketing insight comes straight from its customers: feedback on what they value most.
Company of the week
Data Services, Inc. meets the needs of today's data-driven marketer by providing front-end database management and data analytics platforms alongside our expertise in global contact data quality, database building and ongoing maintenance that comes with our 45+ years in business.
Spectrum Spatial attempts to make the world a small marketplace for B2B and B2C companies alike.
Intent, which tells you who, how, and when to target, is a common thread on the customer journey.
It's been a bad year for TV service providers.